Breach of General Data Protection Regulation (GDPR)

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Has anyone else been contacted by a company from Liverpool called Chase Monro?

They cold called last week suggesting that my personal data had been leaked and that I could pursue a claim.

I suggested they send me an email with a breakdown of what has happened, although they have sent through power of attorney forms and the such like they still haven't specified where they found the data breach other than guessing at two companies they listed in Shopify and Ledger.

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  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    Block their number. This will rapidly get very expensive.
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
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    edited 8 April 2021 at 12:49AM
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    Chase Monro is a Claims Management Company, correctly registered at Companies House. On their website there is a disclaimer pointing out that people can actually make their own claims and don't need to use them if they don't wish to. Who did they think you could pursue a claim against, exactly?

    Whatever, I agree with zx81. I also think that if there had been a breach of data you'd have initially received something through the post rather than by phone. I don't answer my phone, I have a voicemail and screen all my calls. Block the number and don't respond to any emails. The scammers will soon get the message. I think someone is just using the Chase Monro name to operate their scam. Maybe you could report it to them. By snail mail, though. 
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • SpiderLegs
    SpiderLegs Posts: 1,914 Forumite
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    Has anyone else been contacted by a company from Liverpool called Chase Monro?

    They cold called last week suggesting that my personal data had been leaked and that I could pursue a claim.

    I suggested they send me an email with a breakdown of what has happened, although they have sent through power of attorney forms and the such like they still haven't specified where they found the data breach other than guessing at two companies they listed in Shopify and Ledger.
    Here is what the ICO say -


    Under data protection law, you are entitled to take your case to court to:

    • enforce your rights under data protection law if you believe they have been breached
    • claim compensation for any damage caused by any organisation if they have broken data protection law, including any distress you may have suffered, or
    • a combination of the two.

    So what damage have you been caused by this data breach (that you don’t seem to know about). I presume that neither you nor this company will make anything up as that would very naughty.

    also to consider -

    You should also bear in mind that the court can award costs to you or against you in certain circumstances. For example, if you fail to demonstrate you have suffered damage or distress, the court will not award you compensation and could order you to pay the other party’s costs. Again, we recommend you seek independent legal advice to allow you to consider the risks of bringing a claim.


    I wonder if Chase Monro would require you to pay any up front fees for their service. Perhaps an insurance policy to cover any legal costs?
    Have they maybe given you an indication of how much compensation you can ‘expect’ to receive?


    If you knew what this breach was you could of course simply complain to the company yourself.

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