MYJAR Loan has vanished from my account, can't repay

ceremony

Several years ago I fell into the payday loan trap. I eventually ended up too deep and unable to pay. I spent most of COVID clearing old debts. I had an outstanding MYJAR loan that hasn't been marked as defaulted. In fact it doesn't appear on any of my credit files at all. I made a few small payments to it last year just by logging in to the account and paying. I never actually set up a formal arrangement with them, mostly because I did try reaching out once and they were incredibly unfriendly and hounded me constantly. I couldn't cope so I just focused on the other companies that were less intimidating.

Today I logged in planning to clear the remaining £180, only to find that the entire outstanding loan has vanished from my account.

My user profile shows my previous loan which was settled in full and in good standing, but the one I defaulted on has vanished.

I do recall getting an email about MYJAR going into administration, but it said "continue making your payments as normal" and the website says that too before you log in.

I had tried to make an affordability complaint with them, they declined it then I missed the window of opportunity to go to the ombudsman. I tried the ombudsman (late) and they refused to consider my complaint.

I'm curious to know if anyone else is in this position. Has the debt been passed on to someone? Is it possible it's been "wiped out" as a part of the administration?

I certainly wouldn't complain if it had been written off and I knew it wouldn't come back to bite me later. If it's been sold on though, I haven't had any communication saying that and it isn't on my credit file so I have no idea who to pay!

MalMonroe

You could always contact the administrators, Harrisons, per this link -

 https://harrisons.uk.com/myjar/

There's a phone number and an email address in that link. It's up to you what you do next. 

macman

Debts do not get 'wiped' out under administration. Almost certainly the debt has been sold on, or is in the process of being sold on.
When did you last make a payment? Have you changed addresses since taking the loan and not informed the creditor? Does your credit history show a default against this loan?

ceremony

Thanks @MalMonroe. I really don't want to have to get in touch with them (irrational reaction from the company themselves being such a pain), but I may have to.

@MacMan it would have been very late last year (I'd have to trawl through my bank statements to check the date and my bank doesn't have a search feature so it would take a while). I started a thread on the DFW board on here last summer and have been keeping a spreadsheet, so I know at some point last year it was owed, and I've made payments in recent memory.

There's no mention of a default from that company on my credit history (I checked Equifax, Transunion and Experian). There are two 'closed' accounts, both showing a balance of zero. One will be the loan was paid off in good standing. I have no idea whether the other one is another loan I had and paid off (this is from 5 years ago and my life was a mess then, hence taking out such stupid finance), or whether it's one that still had £180 outstanding that I'm now trying to pay.

That's what confused me. I was hoping other former customers may have been through the same thing so I could either get peace of mind or work up the courage to call them. My finances are better under control now but it was a rough few years and I must admit to being irrationally anxious.

ceremony

Just a quick update. I used the contact form on the MYJAR website and heard back from them surprisingly quickly.

They say I do indeed have a loan outstanding with them, but that they've agreed to "freeze" the interest on it, which means the total amount owed is just over half of what I thought it was.  I have no idea why they're doing that because they already denied my attempt at a claim over a year ago.

I'd heard nothing about this (and no, I haven't changed any of my contact details since taking the loan out), but I'm certainly not going to complain about an unexpected discount. I'll just be glad to get it all paid off!