Curry's PC World

the_lunatic_is_in_my_head

OP if the goods did not conform to the contract and were replaced but still do not conform you have the finial right to reject:


www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

(5)A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—

(a)after one repair or one replacement, the goods do not conform to the contract;

and

www.legislation.gov.uk/ukpga/2015/15/section/19/enacted

For the purposes of subsections (3)(b) and (c) and (4), goods which do not conform to the contract at any time within the period of six months beginning with the day on which the goods were delivered to the consumer must be taken not to have conformed to it on that day.

Advise Currys of the above, remind them you do not have a contract with Samsung and if they wish for someone to demonstrate the goods do conform to the contract they need to so at their convenience rather than yours.

I would Google "CEO email" which will bring up a site were you can get higher level contact for companies, search that site for Currys to send your communication by email to the CEO office.

They'll likely pick up the appliance and refund without any more fussing about. 

Manxman_in_exile

Don't you mean the opposite of "... they need to so at their convenience rather than yours."?  Remember also that this is not just about the OP's "convenience" - he doesn't actually want it inspected in his house at all.

The problem here seems to be that the OP does not want anyone at all to come to their house to inspect the machine.  Are you saying that because it's within six months the OP is entitled to refuse to allow Currys to look at it in situ?  And that they would first have to remove it to inspect it?

Bearing in mind people have already attended twice to deliver machines and would have to attend a third time to remove it, I'm not sure the OP is reasonable in refusing to allow it to be inspected at all?

johnny_english

the_lunatic_is_in_my_head said:

OP if the goods did not conform to the contract and were replaced but still do not conform you have the finial right to reject:


www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

(5)A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—

(a)after one repair or one replacement, the goods do not conform to the contract;

and

www.legislation.gov.uk/ukpga/2015/15/section/19/enacted

For the purposes of subsections (3)(b) and (c) and (4), goods which do not conform to the contract at any time within the period of six months beginning with the day on which the goods were delivered to the consumer must be taken not to have conformed to it on that day.

Advise Currys of the above, remind them you do not have a contract with Samsung and if they wish for someone to demonstrate the goods do conform to the contract they need to so at their convenience rather than yours.

I would Google "CEO email" which will bring up a site were you can get higher level contact for companies, search that site for Currys to send your communication by email to the CEO office.

They'll likely pick up the appliance and refund without any more fussing about. 

Thank you Sir. 

the_lunatic_is_in_my_head

Manxman_in_exile said:

Don't you mean the opposite of "... they need to so at their convenience rather than yours."?  Remember also that this is not just about the OP's "convenience" - he doesn't actually want it inspected in his house at all.

The problem here seems to be that the OP does not want anyone at all to come to their house to inspect the machine.  Are you saying that because it's within six months the OP is entitled to refuse to allow Currys to look at it in situ?  And that they would first have to remove it to inspect it?

Bearing in mind people have already attended twice to deliver machines and would have to attend a third time to remove it, I'm not sure the OP is reasonable in refusing to allow it to be inspected at all?

In my view that's Currys problem, the retailer is welcome to do as they wish to inspect the goods and ensure the fault is actually present but nobody has any right to demand entry to the OP's home in order to do so, particularly as the OP notes their reasons which are fair enough   

OP can move the dyer to the door and have it collected without much intrusion, an engineer visit would be more involved. 

If the OP hadn't have had the first dryer replaced we'd be talking about short term right to reject which obviously has a different approach, in this case OP is very fortunate that the first was damaged as the retailer has already had a chance at a resolve and the final right to reject now kicks in. 

(As always I'm happy to be corrected but) I can't see anything that suggests there is any onus on the consumer to demonstrate the fault when exercising the final right to reject, nor that the issue must be the same one. 

Batesy1976

the_lunatic_is_in_my_head said:

Manxman_in_exile said:

Don't you mean the opposite of "... they need to so at their convenience rather than yours."?  Remember also that this is not just about the OP's "convenience" - he doesn't actually want it inspected in his house at all.

The problem here seems to be that the OP does not want anyone at all to come to their house to inspect the machine.  Are you saying that because it's within six months the OP is entitled to refuse to allow Currys to look at it in situ?  And that they would first have to remove it to inspect it?

Bearing in mind people have already attended twice to deliver machines and would have to attend a third time to remove it, I'm not sure the OP is reasonable in refusing to allow it to be inspected at all?

In my view that's Currys problem, the retailer is welcome to do as they wish to inspect the goods and ensure the fault is actually present but nobody has any right to demand entry to the OP's home in order to do so, particularly as the OP notes their reasons which are fair enough   

I'm not sure they're "fair enough" given the OP has already allowed people around twice without issue and the risk of someone turning up and giving them COVID is so small as to be insignificant (and the person turning up is at vastly higher risk of contracting it from the householders who have been sat around breathing into their house all day every day.)

Greatgimp

So many rights and wrongs here... this should happen... they should do this... but it's getting Curry's to actually do something that's the problem! Quoting rules, Acts, rights, doesn't actually mean something will happen without a massive effort from the aggrieved party.

the_lunatic_is_in_my_head

Greatgimp said:

So many rights and wrongs here... this should happen... they should do this... but it's getting Curry's to actually do something that's the problem! Quoting rules, Acts, rights, doesn't actually mean something will happen without a massive effort from the aggrieved party.

That's exactly what this forum is for, to advise people on their consumer rights as defined by the legislation. 

These national brands know what they are obligated to do but hope that you don't. 

Contacting a higher level of customer facing support with a brief outline of why your position is correct is the best way to get most issues resolved. The best way to show why your position is correct is to quote the legislation. 

[Deleted User]

Currys PC World should have a forum dedicated to them!

purpoise

Forget customer services, contact the boss.

Bought a 'cordless' shaver online. When it arrived I found that it was corded.
I wasted a couple of hours on phone calls and another couple on webchats with the boneheads at Customer Services to get my money back. (They were quick to pick up the duff razor however.)
After a couple of months I found the CEO's email and at last things moved. Here it is:
Alexander.Baldock@DixonsCarphone.com

BTW, it took them 2 months to change the online description from 'cordless' to 'corded'. Typical of their incompetence. Easily the worst CS I've ever encountered.

custardy

purpoise said:

Forget customer services, contact the boss.

Bought a 'cordless' shaver online. When it arrived I found that it was corded.
I wasted a couple of hours on phone calls and another couple on webchats with the boneheads at Customer Services to get my money back. (They were quick to pick up the duff razor however.)
After a couple of months I found the CEO's email and at last things moved. Here it is:
Alexander.Baldock@DixonsCarphone.com

BTW, it took them 2 months to change the online description from 'cordless' to 'corded'. Typical of their incompetence. Easily the worst CS I've ever encountered.

It took you 6 months to reply to this thread............