advice wanted on supermarket deliveries, for a bad back

novamation

I've just ordered my first couple of loads of online shopping in years, and I've some worries about the delivery. I only just noticed after it went through that my Sainsburys order will arrive unbagged, and I might have trouble picking stuff up if it's going to be left on the floor.

I have trouble bending, and if I have to get into an awkward position or bend too deeply, I will be in trouble.  My Asda order is bagged and should be easier to pick up.

Can I ask how it is likely to arrive? They used to come onto my front garden path with a trolley loaded with shallow crates, is it still like that?

justworriedabit

Here, read this covers everthing and you can phone them
https://help.sainsburys.co.uk/help/info-of-interest/Contact_Volumes

Mnoee

You usually get multiple trays - so if they're stacked four or so high, they're about waist height. If you have trouble bending and can't contact them before, ask the driver to stack the empty ones at the bottom and keep it waist height? Bit of a faff for them, but most delivery drivers are great for things like that. Alternatively, if you have your own bags you can manage, you could ask your driver to pack into them instead - I've read plenty of people here who have done similar because they're shielding. 

[Deleted User]

Amazon Morrison’s come in small paper bags so are not too heavy. 

Debran

I use Asda but don't have my items bagged.  In the area relating to delivery on my order I put "Back door, please".

I invite the delivery person into my kitchen and ask them to unload the items onto the table and kitchen worksurface whilst I stand well back.  They have always been pleasant and no-one has refused so far.

I should add that I am elderly and walk with an aid.

maman

I rarely get online delivery but during lockdown I have used Sainsburys and Asda a couple of times. I had late evening delivery and put bags on the doorstep. Delivery guys put the stuff in the bags for me (shopping bags not carriers) then I took them in. Hope you are able to get what you need.,😊

Snuggles

I have exactly the same issue with bagless deliveries, I just cannot bend to unload multiple trays of groceries from the doorstop without causing myself days worth of back pain. I once asked the driver to bring the crates into the kitchen but it didn't work well. My hall is very narrow and he bashed his hands on the doorways as he walked through with the crates, which I felt really bad about. Also, my kitchen is tiny, so it's very difficult to find space for the crate and then space to quickly unload all the shopping. 

I've not tried asking them to pack the shopping into my own bags - I must admit I tend to feel under pressure to just get the groceries in ASAP and not hold them up, although that's more my own feeling than being caused by anything the drivers have said or done. At the moment the only home deliveries I get are from Waitrose, who still allow you to choose bagged delivery, which is just so much easier all round.

I've never understood why they can't have an option to have your order packed in re-usable bags, for a small extra charge, which is refunded when you hand your empty bags back to the driver on your next delivery. 

millie

Mickey666 said

I must say that lockdown has totally converted me to online food shopping.  I can't see me changing back to traipsing around supermarkets ever again!

I am exactly the same would never have considered online grocery shopping before the lockdown, It was mostly the queues for hours to get into the supermarket that made me turn to online.  Now I would not even consider going back to doing my shopping instore. I bought a delivery pass from Asda and am happy with that.