Small claims court worth it? Self employed and not paid by customer

Marcon

cider13 said:

Thanks for the replies.
It was an estimate. Unfortunately the job then required extra materials because some parts that my OH thought might be able to be reused, couldn’t be as they were too decayed (but you couldn’t know that until they were removed). The customer verbally agreed to pay for the extra but my OH foolishly didn’t get his agreement in writing to the extra cost.

Easy to be wise after the event, but from the sound of it, getting the customer's agreement in writing may not have been a simple task! 

If the letter before action doesn't do the trick, simply say in the claim that these extra materials were needed because [as per your explanation above] and the customer verbally confirmed agreement to the extra cost.

Here's the link if you need it: https://www.gov.uk/make-money-claim

Thrugelmir

Has the customer been formally invoiced , showing installments paid on account and the billing for additional work requested?