Provisional job offer hospitality- feedback?

static266

I have received a provisional job offer/draft contract for a hotel position in Wales where I currently live. My hospitality career had mostly been for the same large chain whereas this is a much smaller independent business where the owner lives a few hours away and I will be the main operator in the region for 3 out of their 5 main sites. 

I have pasted the headlines below from the draft contract and was wondering if anyone would be able to give some feedback and I am particularly interested in what you think the job title and salary should be compared to the given job description, I have specifically left those out to avoid bias. 

Anything else I should think about would be useful too, apologies for the haphazard formatting below!

Terms of Employment offer

Employer- *******

Role- *******

Start date- ******* dictated by lockdown

Basis- This offer is for a permanent role.

Remuneration- *******  Further income and incentives available and to be finalised.

Accountability- To *******, who for the purpose of this will be your line managers.

Hours of work- 42 hours a week. In order to complete the role you may have to take a flexible approach, working evenings and weekends to meet and greet, and prepare rooms for guests

Nature of work- Manage the booking system well in advance of bookings including approximately 12 months in advance to ensure that prices are set competitively for 5 properties ******* 1 is my main place of work, 2 are 30 minutes away and the other 2 are over 3 hours away, wasn’t originally aware that I would have any dealings with the 2 furthest properties. *******

Oversee bookings, guest experience (emails and information about the booking, parking and payments etc) as well as meet and greet.Maintaining data records for customers. ******* Potentially running the bar also *******

Oversee standards of hotel communal, external appearance as well as room equipment, safety and cleanliness, assisting & managing cleaner and monitoring hours worked.

Report any issues regarding maintenance to Line manager.

Clean when required.

Keeping an eye on the keys and security of the principal property. 

Maintain health and safety/ fire standards. As well as legal record keeping for guest stays. This includes ensuring a fire drill is carried out, and that a ‘key person’ is available in the event of an emergency/ fire.

Work closely with Line manager to ensure that any other businesses that work from the properties have a contact and know what is expected of them.

Being effectively the ‘eyes and ears’ for the owner on the ground.

Answer phone calls from the above properties when required.

When not on duty ensure the owner is informed that the (overnight) calls will come to him.

Monitor cleaning stock, oversee laundry, fixtures and fitting s and ensure the utilities (gas, electric, wifi, water) are not wasted and are also working effectively. Any issues to be reported to the owner. 

Provide (ideally) weekly and (as a minimum) monthly reports concerning occupancy and overall trends.

Store all receipts and ensure these are posted/ emailed to accountant for correct accounts entry.

Expenses – reasonable expenses incurred when completing the role will be paid, with prior agreement. For example, excessive travel costs, or contribution towards phone bill.

Notice period- During the first three months trial period, one weeks’ notice of termination maybe given by the owner or yourself. After three months, four weeks’ notice will be required. After four years, one weeks complete additional notice for each additional year worked, up to a maximum of 12 weeks.

Place of work- your primary place of work will be *******. There may be times when you are required to cover either at the ******* other 4 properties as above ******* or other properties as requested.

Annual Leave- You will be entitled to 20 days paid leave, by prior arrangement, plus public holidays (usually 8 days).  Due to the nature of the industry, the public holidays may require cover as they are extra busy, and so time will be taken in lieu.

Sickness- In the event of sickness, please contact the owner.  You will be paid UK statutory sick pay, but the owner may at their discretion, pay you up to your full salary for a limited period of sickness.

Confidentiality- Any knowledge of the business systems/data, will remain confidential to The owner.

Property- Any property provided by the owner for the completion of this role, will remain the property of the owner and will be returned to them when the contract is terminated.

 

Communication- being able to keep in contact is a very high priority, a good mobile phone that rings audibly and works reliably is essential.  

Marcon

static266 said:

I have received a provisional job offer/draft contract for a hotel position in Wales where I currently live. My hospitality career had mostly been for the same large chain whereas this is a much smaller independent business where the owner lives a few hours away and I will be the main operator in the region for 3 out of their 5 main sites. 

I have pasted the headlines below from the draft contract and was wondering if anyone would be able to give some feedback and I am particularly interested in what you think the job title and salary should be compared to the given job description, I have specifically left those out to avoid bias. 

Anything else I should think about would be useful too, apologies for the haphazard formatting below!

Terms of Employment offer

Employer- *******

Role- *******

Start date- ******* dictated by lockdown

Basis- This offer is for a permanent role.

Remuneration- *******  Further income and incentives available and to be finalised.

Accountability- To *******, who for the purpose of this will be your line managers.

Hours of work- 42 hours a week. In order to complete the role you may have to take a flexible approach, working evenings and weekends to meet and greet, and prepare rooms for guests

Nature of work- Manage the booking system well in advance of bookings including approximately 12 months in advance to ensure that prices are set competitively for 5 properties ******* 1 is my main place of work, 2 are 30 minutes away and the other 2 are over 3 hours away, wasn’t originally aware that I would have any dealings with the 2 furthest properties. *******

Oversee bookings, guest experience (emails and information about the booking, parking and payments etc) as well as meet and greet.Maintaining data records for customers. ******* Potentially running the bar also *******

Oversee standards of hotel communal, external appearance as well as room equipment, safety and cleanliness, assisting & managing cleaner and monitoring hours worked.

Report any issues regarding maintenance to Line manager.

Clean when required.

Keeping an eye on the keys and security of the principal property. 

Maintain health and safety/ fire standards. As well as legal record keeping for guest stays. This includes ensuring a fire drill is carried out, and that a ‘key person’ is available in the event of an emergency/ fire.

Work closely with Line manager to ensure that any other businesses that work from the properties have a contact and know what is expected of them.

Being effectively the ‘eyes and ears’ for the owner on the ground.

Answer phone calls from the above properties when required.

When not on duty ensure the owner is informed that the (overnight) calls will come to him.

Monitor cleaning stock, oversee laundry, fixtures and fitting s and ensure the utilities (gas, electric, wifi, water) are not wasted and are also working effectively. Any issues to be reported to the owner. 

Provide (ideally) weekly and (as a minimum) monthly reports concerning occupancy and overall trends.

Store all receipts and ensure these are posted/ emailed to accountant for correct accounts entry.

Expenses – reasonable expenses incurred when completing the role will be paid, with prior agreement. For example, excessive travel costs, or contribution towards phone bill.

Notice period- During the first three months trial period, one weeks’ notice of termination maybe given by the owner or yourself. After three months, four weeks’ notice will be required. After four years, one weeks complete additional notice for each additional year worked, up to a maximum of 12 weeks.

Place of work- your primary place of work will be *******. There may be times when you are required to cover either at the ******* other 4 properties as above ******* or other properties as requested.

Annual Leave- You will be entitled to 20 days paid leave, by prior arrangement, plus public holidays (usually 8 days).  Due to the nature of the industry, the public holidays may require cover as they are extra busy, and so time will be taken in lieu.

Sickness- In the event of sickness, please contact the owner.  You will be paid UK statutory sick pay, but the owner may at their discretion, pay you up to your full salary for a limited period of sickness.

Confidentiality- Any knowledge of the business systems/data, will remain confidential to The owner.

Property- Any property provided by the owner for the completion of this role, will remain the property of the owner and will be returned to them when the contract is terminated.

 

Communication- being able to keep in contact is a very high priority, a good mobile phone that rings audibly and works reliably is essential.  

I'd certainly finalise those 'further incentives' before you sign.

Seems to be quite ranging, if you are also expected to do the cleaning! 

No idea what the job title would be; if the role is what you want, why worry? Sounds more like a B&B/guest house operation than 5 hotels.

Without knowing which part of Wales you are in, or the scope of the operation, it's impossible to have any idea what the salary 'should' be, but if you're happy with it, again, why worry? If you aren't, then you need to negotiate - or turn down the offer and see if you get an improved one, bearing in mind you might not.

static266

Marcon said:

static266 said:

........

Seems to be quite ranging, if you are also expected to do the cleaning! 

No idea what the job title would be; if the role is what you want, why worry? Sounds more like a B&B/guest house operation than 5 hotels.

Without knowing which part of Wales you are in, or the scope of the operation, it's impossible to have any idea what the salary 'should' be, but if you're happy with it, again, why worry? If you aren't, then you need to negotiate - or turn down the offer and see if you get an improved one, bearing in mind you might not.

It’s in Snowdonia, the main hotel is 30 rooms with the other 2 local sites having around 30 rooms between them. Any food & beverage operation is likely to be rented space to a local business. 

I appreciate your comments though and I am happy with the responsibilities but the job is being described as ‘Bookings Manager’, I think the responsibilities are well beyond the scope of that role in my opinion. I feel the offered salary would have been around industry standard for ‘Bookings Manager’ but not for what is being asked for. 

bargainbetty

I would also add that if you are expected to use your mobile phone for work purposes, they should either provide you with one or make a financial contribution to your costs via expenses. 

moneysavinghero

Operations manager. No idea what the pay should be though. If you don't think the pay is adequate for the role than either negotiate pay / responsibilities or keep looking.

sazaccount

Sound like an Operations Manager role, not sure on pay but if you look at similar ops managers roles on indeed/glassdoor they range from 25K - 50K depending on hotel name, 5 rating etc eg Travelodge was on the lower end of the spectrum compared to Marriott.

Savvy_Sue

bargainbetty said:

I would also add that if you are expected to use your mobile phone for work purposes, they should either provide you with one or make a financial contribution to your costs via expenses. 

This, especially if they're concerned about reliability in an area not renowned for the stability of its phone coverage!

I'd also want confirmation of how often I'd be on call overnight  and how I'd be recompensed if called or required to attend. 

Marcon

Savvy_Sue said:

bargainbetty said:

I would also add that if you are expected to use your mobile phone for work purposes, they should either provide you with one or make a financial contribution to your costs via expenses. 

This, especially if they're concerned about reliability in an area not renowned for the stability of its phone coverage!

Quite - there are large swathes of Wales where mobile phones simply don't work.

OP, why not suggest that your employer provides a dual SIM mobile (so you only have to carry one phone) and they provide one SIM linked to the network of their choice, and you can then use the second SIM slot for your own current number?

t0rt0ise

Sounds like the job title should be General Dogsbody. You might find you're worked into the ground.

Alfrescodave

Depending on how often you think you might have to visit the other locations - some kind of travel expenses to cover fuel and car use would be advisable