Working from home advice

Rye93_2

Hi Everyone,

I wondered if anyone has had similar experience and maybe any advice avout working from home. Sorry if this is posted in the wrong place.

Essentially, I've been working from for a year now due to Covid. I understand this can't be helped and it's better to be safe than sorry. I work if a call centre and I have been struggling to cope outside the office enviroment. Thing's were ok for the first couple or months, but it's getting harder and harder. I'm getting lazy with my work and getting angry on a constant basis with the simpilest thing's such as calls, people's attitudes etc. I've had time off with a sick note and work has tried to make thing's better, but nothing has helped. I'm now due to attend a disenplinery meeting to discuss my attendance as I'm classed as unreliable since working from home.

I have tried my upmost best to be proactive and function like I would in the office, but still struggle. I'm now scared to approch my manager as I'm already in trouble and worried about being dismissed.

Does anyone has any similar experience or insight on how to cope in a call centre enviroment whilst working at home? Any advice would be great as I don't want to lose my job with everything that's going on right now.

Dazed_and_C0nfused

Does your employer allow office working if there is a good reason for it?

gettingtheresometime

How do you get into work mode? Or do you just go downstairs / across the landing to where you work?

perhaps you need to start pretending that you are going to the office....get up, get dressed (in office attire)  put on your coat & walk for say 20 minutes before coming back, taking off your coat and going to where you work.

If you feel tempted to watch tv or play on your phone ask yourself what would happen if you got caught doing that in the office. Don't do domestic chores. Just do what you would do in the office. No phoning / texting friends.

at lunch time eat away from your work area only taking what you'd be allotted in the office...no more no less.

at the end of the day, switch your computer off put your coat on and walk for 20 minutes. Come home & change.

getmore4less

I am not a great work from home person but to add to the above.

If you can have a work space that is just for work, even have its own kettle for hot drinks so you are at work behind a closed door that you can go to and leave from.

if you engaged in activities when at the office like chat with others during breaks try to recreate that do some video meetings  at some set break times.

The extra social interaction are often important parts of our life and work.

I think the call situation will have got worse, everyone is feeling the effects of lockdowns and some won't be so amenable and may vent frustrations or even anger.

Not clear if you live alone, if you do is there any one you can bubble with so get more social interactions.