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Unable to provide credit agreement
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Following previous advice on here I requested a copy of my credit agreement with a 3rd party company who act on behalf of a bank who I had a loan with 16 years ago.
It's taken 4 months but they finally got back to me today saying that can *possibly* only provide the original loan agreement with the bank and their own T&Cs for the 3rd party company and cannot provide me with a full credit agreement for the last 16 years as a statement.
Any advice on what I should do next with this company if they cannot provide a full 16 year statement or is the original agreement enough for them to enforce?