Platform porting issues

Chelseals123

Has anyone recently been through the painful process of porting/borrowing more with platform. 10 weeks in and we are no further forward bar having the valuation done weeks ago, tried to complain but it was rejected 🙄 interested to hear how anyone else has gotten on with them? We are borrowing more, cannot use a broker and not able to switch or I would have weeks ago. 

K_S

@chelseals123 If you've received a 'final-response' to your complaint from Platform, you could escalate it to the FOS. Not sure how much good it will do but perhaps that will get you some attention.

Chelseals123

They weren't interested in my complaint at all - said they wouldn't proceed with it as the claims were untrue (that new customers are taking priority over existing, and that new customer applications weren't only taking a few weeks to turn around) 
He also told me they were working on porting cases to 30th November, yet a few weeks back I was told they were working on end of November. Id apply elsewhere if I could 

K_S

@chelseas123 They can't just say "not interested" in a complaint. You could make a simple formal complaint about undue delay to your application (better to avoid speculation as to the reasons) and the issues that this is causing you. Do make sure that they confirm that a formal complaint has been registered and get a reference for the complaint.

Often with banks the team handling complaints has the power to do more than the people at the other end of a customer care line. Not always but often. I don't see what else you could do to potentially speed things along.

rdj_2

We are also in the porting backlog and it's taking aaaaaaaages. Not 10 weeks in though, yeesh, about 7. Their updates are sparse and vague, but they are always lovely to deal with on the phone.

I'm completely expecting this to drag on into April, lose stamp duty hol, and end up paying out a third more than it would have cost to simply move to a new provider.  We could just cancel and back off, maybe a stamp duty change or extension might help things but unlikely. 

We've heard of others taking out normal applications and completing sooner.  Classic punish the existing customers approach, and we're just at the mercy of the system.

Chelseals123

rdj_2 said:

We are also in the porting backlog and it's taking aaaaaaaages. Not 10 weeks in though, yeesh, about 7. Their updates are sparse and vague, but they are always lovely to deal with on the phone.

I'm completely expecting this to drag on into April, lose stamp duty hol, and end up paying out a third more than it would have cost to simply move to a new provider.  We could just cancel and back off, maybe a stamp duty change or extension might help things but unlikely. 

We've heard of others taking out normal applications and completing sooner.  Classic punish the existing customers approach, and we're just at the mercy of the system.

Were just over 10 weeks in now, rang on Wednesday with no update on our specific application but was told: 

Porting applications- working on 8th December 
Further advances - eldest application currently 27th November 

rdj_2

Ahh thanks for the info, that's a help.  We're counting on there being a stamp duty extension really, 6 weeks was rumoured at the weekend so fingers crossed on that.  Otherwise we're going to have to pay £5k+ because Platform are so slow with their processing. Lovely.