Non-delivery of item, do I contact Paypal or Credit Card?

NaughtiusMaximus

Hi

I ordered an item online from a small UK based company 2 weeks, I've used them before with no problems.

This time around I received an automated email at the time of placing the order but absolutely nothing since (in the past they've contacted me within a day or two with an estimated delivery date), I've also sent them 2 emails and left a voicemail message with no response.

The order was paid for via Paypal funded from my Amex card, my question is if I want to pursue a refund/chargeback claim, am I best going through Paypal or Amex?

Thanks

Frank99

NaughtiusMaximus said:

Hi

I ordered an item online from a small UK based company 2 weeks, I've used them before with no problems.

This time around I received an automated email at the time of placing the order but absolutely nothing since (in the past they've contacted me within a day or two with an estimated delivery date), I've also sent them 2 emails and left a voicemail message with no response.

The order was paid for via Paypal funded from my Amex card, my question is if I want to pursue a refund/chargeback claim, am I best going through Paypal or Amex?

Thanks

I had an issue like this recently, i paid with my Amex to a Paypal account and despite disputing with both Paypal and Amex it was Amex who refunded me on my next statement, in fact it only took 3 days for the refund to appear.
Paypal told me they mainly help if it is from the actual funds. I would make a dispute using your Amex account straight away!

NaughtiusMaximus

Frank99 said:

NaughtiusMaximus said:

Hi

I ordered an item online from a small UK based company 2 weeks, I've used them before with no problems.

This time around I received an automated email at the time of placing the order but absolutely nothing since (in the past they've contacted me within a day or two with an estimated delivery date), I've also sent them 2 emails and left a voicemail message with no response.

The order was paid for via Paypal funded from my Amex card, my question is if I want to pursue a refund/chargeback claim, am I best going through Paypal or Amex?

Thanks

I had an issue like this recently, i paid with my Amex to a Paypal account and despite disputing with both Paypal and Amex it was Amex who refunded me on my next statement, in fact it only took 3 days for the refund to appear.
Paypal told me they mainly help if it is from the actual funds. I would make a dispute using your Amex account straight away!

Thanks, Amex it is then.