MSE Poll: How do you rate your bank account's service?

MSE_Petar

Poll started 2 February 2021

Every six months, we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

Click here to vote in the poll

Did you vote? Are you surprised at the results so far? Have your say below.
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Thanks!

203846930

Can't rate something that I have never had to use.

TGH

Great service from my bank (TSB) just last week, I had a text message from them telling me that I would be receiving a further text asking me to confirm some transactions on my account. I knew it was genuine because I'd had the same happen previously and knew the numbers,  Well they asked about a transaction, a small one, for 8.99 GBP that day which I confirmed wasn't me.  I was then put through to their fraud dept, there were more transactions.  I let them do their investigations and they refunded all the money taken 3 days later.  So well done TSB.