Advance borrowing

muddabir

We submitted our advance borrowing application on existing mortgage by HSBC on 24th Nov 2020 for our second home, on 19th January after valuation the application was approved but th funds aren’t released yet. It was a broker initiated application, so everytime I called HSBC regarding they don’t have any answer and they said they don’t have access to broker application and it’s a separate system and it can’t be seen by the team. Even calling the broker line they told that they will only speak to the broker only.  I also went to the branch there are unable to help ? My broker say he has done everything now it is down to HSBC and they are doing background check before they transfer the advance borrowing funds . Experience with this broker is also painful as he is not helping much interms of follow up ,So what should I do in this case? My moving date is next week and still funds aren’t released yet.