Withdrawing wages retrospectively...

ronaldadio

Hi. 

I work through a National employment agency that supplies staff to a corporate company that in turn is carrying out work for a Government department. 

The way the job works, 5pm we get a list of members of the public we have to contact to arrange appointments for the following day. 

If we don’t have visits, we’ve still got to log in the next day & refresh app throughout the day incase anything comes in. I’m assuming this would be classed as on call? 

Our contracts are zero hours. 

Some of the staff are now getting pay deducted from work they were paid for previously. 

Luckily for me, I’ve not had this happen to me, but if I can help my work colleagues & also be forewarned, that would be good. 

Surely this can’t be right?
many thanks

oh_really

ronaldadio said:

Some of the staff are now getting pay deducted from work they were paid for previously.

What are these deductions for?

ronaldadio

oh_really said:

ronaldadio said:

Some of the staff are now getting pay deducted from work they were paid for previously.

What are these deductions for?

Someone has just said...
“As they’ll make up for days you had no calls...” 
In English, I think they’re suggesting the agency have deducted pay on days they’ve worked, then said that’ll make up for the days you haven’t had any visits. 

The more I’m reading comments, the less I believe the people suggesting they’ve had pay deducted. 

I’m wondering if they’ve simply not inputted data correctly. 

I’m sure the way the law would work is that I act on decisions given to me by my line Manager, in this case an employee of the agency. 

If they give me incorrect information, it’s the agency to argue that with the client, but I’d still get paid? 

Fighter1986

Are you paid by the hour, or paid per contact you make?

Are days when you "log in and refresh" actual mandated work days that you're employed and paid to work on, or not?

What benefit is it to you to "log in and refresh" on a day you might not be getting paid for?

It sounds like the terms of engagement are absolutely horrendous and you should all find something else forthwith. 

Marcon

Fighter1986 said:

It sounds like the terms of engagement are absolutely horrendous and you should all find something else forthwith. 

Or people have failed to read and understand them.

OP - is this the ONS COVID survey? 

ronaldadio

Fighter1986 said:

Are you paid by the hour, or paid per contact you make?
Paid a daily rate
Are days when you "log in and refresh" actual mandated work days that you're employed and paid to work on, or not?
We've been told, via email & lots of other communications by our Direct line Manager & the Agency account Manager, if we don't have any visits you must continue to refresh the app that day in case visits come in during the day. At the start of each day where we don't have visits, we must screenshot the app that proves this and email to line manager. We were told (via email, meetings, etc) we would get paid. 
What benefit is it to you to "log in and refresh" on a day you might not be getting paid for?
None
It sounds like the terms of engagement are absolutely horrendous and you should all find something else forthwith. 
Nothing's gone wrong with my wages, it's other people.

I've responded to your questions in your message quote...

ronaldadio

Marcon said:

Fighter1986 said:

It sounds like the terms of engagement are absolutely horrendous and you should all find something else forthwith. 

Or people have failed to read and understand them.

OP - is this the ONS COVID survey? 

Point one - probably
Point two - good guess lol

Marcon

ronaldadio said:

Marcon said:

Fighter1986 said:

It sounds like the terms of engagement are absolutely horrendous and you should all find something else forthwith. 

Or people have failed to read and understand them.

OP - is this the ONS COVID survey? 

Point one - probably
Point two - good guess lol

Sounds like point one applies, in that case!

ronaldadio

Marcon said:

ronaldadio said:

Marcon said:

Fighter1986 said:

It sounds like the terms of engagement are absolutely horrendous and you should all find something else forthwith. 

Or people have failed to read and understand them.

OP - is this the ONS COVID survey? 

Point one - probably
Point two - good guess lol

Sounds like point one applies, in that case!

Might do, but when you’ve been give a direct order from line Manager & confirmation you’ll get paid for doing this from line may& Agency account manager, via email, I would suggest the agency should pay the support staff & take up the issue with the client - or take the hit.