Brexit: Duty and Tariffs on goods from EU Retailers
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I'm struggling to find any information on this and from my basic understanding from news reports there wouldn't be any additional tariffs or duty on items (except alcohol and tabacco) bought/imported from the EU.
A clothing retailer (based in Italy) has started (from 1st January) to put an additional 12% on items of clothing (over the value of £135) for "Local Duty and Fees". Now this looks to be an implementation of WTO terms (ie No Deal Brexit) which impose a duty of 12% on clothing, the UK allows for goods up to the value of £135 to be duty/tariff free. I was under the impression that there wouldn't be additional fees on imports from the EU (one of the reasons for a trade deal). The government websites state 12% tariff on imports from outside the EU (but I have no idea how old the information is on gov.uk), and seems to say no additional charges for EU purchases.
Can someone add some clarity to the issue? Are these charges correct? Or is the retailer using Brexit as an excuse to pocket an extra 12% on purchases? (I've tried contacting their customer services, but have had no response).
(Please don't go into the politics of the issue, I just want to keep this focused solely on the retail question and trying to keep this politically neutral).