Prize not sent

hi
Just wondering if anyone can point me in the right direction. So I won a prize in April last year, the person running the blog said it won't arrive for a while due to lockdown. It didn't arrive. Come July when the lockdown had ended for the first time I asked again when it will be sent, she said they haven't gone back to the office yet. I have not heard anything since. Now I appreciate it's been difficult to get to the office at times, but surely this company would have gone back at some point?! It's been  5 months without a update so I think she's just hoping I've forgotten about it. Any advice on what to do? thanks

Comments

  • redfox5
    redfox5 Posts: 21,809 Forumite
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    I would chase again, maybe on social media? 
    Wins in 2023 - 35
    Wins in 2022 - 43
    Wins in 2021 - 62
    Wins in 2020 - 68
    Wins in 2019 - 5
  • When I have that issue, I chase a lot and often. 
  • Email customers Service of the company and ask them, Because the same thing happened to me last year and every reply I got from from the lady who was dealing with the competition was that they was not back in the office, Then I noticed the company was running another competition so that made me more determined to get my prize I just played daft and email the customer service and straight away I had a reply,  And I have received my prize. Good Luck 
  • It's very problematic at the moment but I would certainly chase visibly on social media after that sort of delay,
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