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Cex return rules

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I am confused about what companies can and cannot do in terms of returns.

My daughter bought a 3ds xl online from the cex website last week. It was used one with warranty for £100. It arrived by courier today. She tried it out but it struggled to run the 2ds games she had and also the 3d screen really affected her eyes. So, she went on the cex website and there is very little information about online returns. It talks about a maximum 2 day return period but mentions store purchases not online purchases. It also says only a voucher not a full refund.

Can anyone clarify what is possible with an online purchase from cex

Thanks

Replies

  • Barny1979Barny1979 Forumite
    7K posts
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    https://uk.support.webuy.com/support/solutions/folders/17000123471

    Any unwanted online order can be returned for a full refund by going into any CeX store or by posting the item(s) back to us within the first 14 days of the item(s) being delivered. 


    If you are unable to return your item(s) within the first 14 days you will need to notify us of your intention to return your item within the first 14 days. You then have a further 14 days from the date you notify, to return your items for a refund.


    In order to be eligible for a refund, items must be returned with all accessories and be in the same condition in which they were sold. 


    We will also refund the initial, individual shipping charges of any items that are refunded.


    We do not however cover any costs you incur in returning unwanted goods. When sending items back to us, we advise that you use an insured and/or traceable method of transit addressed to,


    CeX Returns Order #<insert your Order number here>

    Unit A
    Greycaine House
    21 Greycaine Road
    Watford
    WD24 7GP

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  • p00hsticksp00hsticks Forumite
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    smallzoo2 said:
    She tried it out but it struggled to run the 2ds games she had and also the 3d screen really affected her eyes.

    FYI you can turn the 3D effect off - as far as I recall (I no longer have mine) there's a slider on the side of the console and it's also an option in the settings somewhere. 
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