when is a deal not a deal

Richard_Wiggs

Sainsbury's was offering 25% off 6 bottles of wine ( or more) when we placed our order on the 13 Dec, but delivery was on the 17th and we didn't get the discount. Contacted customer support to be told read the small print or hyperlink ! The offer has to be on when delivered not when purchased. I thought if it was priced as X you paid X.
A very bad practice from a major retailer 

sarah1972

Richard_Wiggs said:

Sainsbury's was offering 25% off 6 bottles of wine ( or more) when we placed our order on the 13 Dec, but delivery was on the 17th and we didn't get the discount. Contacted customer support to be told read the small print or hyperlink ! The offer has to be on when delivered not when purchased. I thought if it was priced as X you paid X.
A very bad practice from a major retailer 

Its not bad practice at all, its always been like that for online supermarkets. You pay the price on the day of delivery not the price when you ordered it. Your shopping is scanned on the day and then you are charged. 

Perfectly normal and perfectly understandable. Would you of complained if something had gone down in price? or if the 25% started on your delivery day and you were charged a lot less than you thought you would?

Richard_Wiggs

just could be clearer in my opinion. If something has a price tag on it when i order it thats the price i expect to pay 

Richard_Wiggs

Also they didn't have any delivery slots till the 17th

sarah1972

Richard_Wiggs said:

just could be clearer in my opinion. If something has a price tag on it when i order it thats the price i expect to pay 

Absolutely, the price tag on it is what you pay ? How can they put anything through the till days before delivery? Your food is picked on the day of delivery, scanned , packed and put on a van for delivery. .

Also, its quite clear here on Sainsburys site
Ends 13th December. *Excludes bottles under £5 in England or £7 in Wales. Minimum unit pricing applies in Wales. Excludes bottles 200ml and under, all Sainsbury’s House wine, all fortified wine, boxed wine and gift sets. Max 36 bottles. Excludes Centrals, Locals and Scotland. Subject to availability and selected stores only. Offer available on online orders delivered or collected from 23rd November 2020 until and including 13th December 2020. Online delivery charges apply. The licensing laws only permit the sale of alcohol for certain permitted hours. See In store for details. You may be asked to provide ID to prove you’re the required legal age to purchase an age-restricted product. Please drink responsibly.