Consumer rights could not find right posting link

Weasleman1974

I bought a router that went faulty after 7 months. I reported it to the company on the 30th of october. I was told a replacement would be out to me on the 18th of december. I asked for a refund and they said they could only give me a partial refund on the appliance. They also told me that the appliance is no longer made so thats why i had to wait. I spoke to a solicitor and they said that the item should resonably work for 12 months and that if it fails within that time its not classed as fit for purpose. The company which is broadbandbuyer said that it was fit for purpose when it was sold. What does the law say ??? Is the solicitor right ??? or is the company ??? What rights do i have ???? If any ?? having to wait over a month for a replacement product is not what i would call justified.

jonesMUFCforever

If you paid by credit card - phone your card company and see what they say about a chargeback.

Iamthesmartestmanalive

Weasleman1974 wrote: »

I bought a router that went faulty after 7 months. I reported it to the company on the 30th of october. I was told a replacement would be out to me on the 18th of december. I asked for a refund and they said they could only give me a partial refund on the appliance. They also told me that the appliance is no longer made so thats why i had to wait. I spoke to a solicitor and they said that the item should resonably work for 12 months and that if it fails within that time its not classed as fit for purpose. The company which is broadbandbuyer said that it was fit for purpose when it was sold. What does the law say ??? Is the solicitor right ??? or is the company ??? What rights do i have ???? If any ?? having to wait over a month for a replacement product is not what i would call justified.

They are giving you a replacement!

They are entirely correct that your not entitled to a full refund as you've used the product for 7 months

Any claim would depend on the price paid, the utility benefitted from and generally accepted survival times of such product

The solicitor is of course going to encourage you to take court action, he wont benefit otherwise

dmg24

smartest is right.

The item can be automatically assumed to be inherently faulty within the first six months, after that the burden of proof is on the consumer to prove that this is the case.

The retailer can choose which remedy to use, and therefore a replacement or a partial refund are both legal remedies.