outfit loyalty points

Hello I haven't posted for  a while and not sure if i am on the right section.
Today I went to Outfit to use my loyalty points from my credit card I had £40 and was told i can no longer use them, does anyone know if there is any way as I would hate to lose £40 that I have built up  using my credit card, I have tried online and not able to use them there either
Any help would be appreciated thank you
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