Pension company not allowing me to move my money due to ex-employer not updating address

tangerine27

garmeg said:

tangerine27 said:

garmeg said:

tangerine27 said:

dunstonh said:

The pension company say the address update MUST come from my employer and not me. There is no way to change it in my account as it's such a simplistic system.

Is the pension an occupational pension scheme in a traditional sense or is it a group personal pension/stakeholder pension operated by an insurance company.   Often the way to tell is that a traditional occupational pension requires you to communicate via an administrator or the employer HR/pensions department (even where there may be an insurance company running the pension scheme).  Whereas a group scheme will take instructions from you.

Where there is an administrator company or the employer HR/pensions department do the work, the administration for things like change of address goes through them.  

Is this illegal in some way? 

It wont be illegal.  its just messy 

I have no idea, but pension B had a section on my account where I could update all my details, pension A doesn't have this - are they two different types?
It's just the pension that I was enrolled into automatically - I don't think they are an insurance company.
Super messy!

Can you not write to company A giving your new details?

Have done, they won’t accept it from me, only my ex employer.

It’s Now Pensions.

How useless is that. Pathetic.

My thoughts exactly - I’ve even got the proof I’ve asked my employer to change it. Hopefully they’ll accept that but no word as yet.

dunstonh

Never had a problem with that with either Nest or Now where the employer has confirmed to the auto-enrolment scheme that you are no longer a member.   Where the employer has failed to notify them, then there have been issues where the employer has had to handle some things.
So, either there is some miscommunication or a mistake. Both of them should accept a change of address without issue.

tangerine27

dunstonh said:

Never had a problem with that with either Nest or Now where the employer has confirmed to the auto-enrolment scheme that you are no longer a member.   Where the employer has failed to notify them, then there have been issues where the employer has had to handle some things.
So, either there is some miscommunication or a mistake. Both of them should accept a change of address without issue.

There’s definitely some sort of miscommunication seeing as I moved house 1 year 4 months ago and Now pensions still don’t know about it!
Nest was absolutely fine, I had long since left that job but I just went onto my account, updated my address and put in the transfer request! Whereas Now are being an absolute pain

xylophone

Never had a problem with that with either Nest or Now where the employer has confirmed to the auto-enrolment scheme that you are no longer a member.  

OP previously said

That's the thing... when I log into my pension it still says it's active and has no end date! 

xylophone

OP, is the latest situation that you now have a pension with  provider C and have successfully transferred your NEST pension (B) into it?

You still wish to transfer your NOW pension (provider A) into provider C?

You may have seen link below - you might also consider contacting TPAS who may be able to assist.
https://www.nowpensions.com/help-centre/faqs/contact-details/employee-complaints-process

https://www.pensionsadvisoryservice.org.uk/

penners324

I had a NOW pensions account, when I moved I logged into my account, went to settings and changed my address.