Amazon's Packaging

A technophobe neighbour asked me to buy them Outlander 1-5 on DVD which is a fairly heavy set, with Sony being as tight as a duck's behind the slipcase it's housed in is the thinnest bit of cardboard you could find, Amazon sent it in a box the same length and width as the set and about a inch higher with a scrap of parcel paper inside.

Result 2 dented corners and a crease on one side.

Also ordered two Lego sets as a Christmas gift totalling £103, again sent in boxes with a scrap of parcel paper and both squashed with creased fronts and edges.

Back in July I picked up a small, cheap Lego set which was sent in a wrap around card mailer and that was completely crushed.

Purchased some chain (thick chain for the garden) and received a completely smooth and flat wrap around card mailer, the chain had obviously slipped out very early on as there would have been creases in the mailer from transit if it had been there a while.

3 times they posted 18kg bags of dog food by Hermes just in the bag with a label on and which were marked as damaged and being returned, Hermes never returned them so Amazon didn't refund until I asked them. 

Another DVD box set was crushed on the back corner.

I do buy a fair bit and problems are relatively rare but it seems if the item is fragile but not obviously so their packing just isn't up to the job. 


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