Netflix Double Whammy

edited 10 December 2020 at 1:01PM in Campaigns Corner
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shadow8shadow8 Forumite
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edited 10 December 2020 at 1:01PM in Campaigns Corner
When Netflix moved to Sky I mistakenly thought the previous payment I was making independently for the full Netflix package would be adjusted or that I would be informed of the DOUBLE take of subscriptions. However, not so and it was some time (many months) before I realised I was paying for Netflix twice..once through my Sky subscription and once more through the original Netflix subscription. When I discovered it I stopped the original Netflix subscription and kept the Sky one. I calculated that I had overpaid Netflix getting on for £300.00 and I wrote to their published London office to claim it back. My letter (recorded delivery) was returned "not known this address" so I wrote again to their USA Head Office asking for my overpayment to be refunded to me. I sent it again by recorded delivery. It has been several weeks since then and I have had no response whatsoever. Previous to writing I had spoken with Netflix over the telephone and explained the situation. I was rebuffed, lied to and generally obfuscated against by the call handler (I think somewhere in South America)...so much so that it was clear my claim was never going to be listened to or handled. This was not long after Netflix reported massive uptake of their service by 16 million new subscribers earlier this year during the first wave of the COVID pandemic. My claim was £271.00GBP and it annoyed me that they blanked any action on my behalf whilst crowing they had taken on another 16 million subscribers!!! To say the least I did a "Martin Lewis" raised eyebrow look!! I have kept copies of the letters I sent to London and the USA. What troubles me is there must be hundreds if not thousands of other Sky subscribers who also haven't realised they are paying twice for Netflix because Sky never tried to warn their customers and for sure Netflix said noting to their subscribers either. They just carried on taking the money. This from November, 2018 (Sky took Netflix) when I calculated my claim for over payment. Quite apart from not refunding me Netflix MUST have known they were taking double payments from Sky subscribers who were Netflix subscribers prior to the Sky takeover of Netflix channels. I wonder if anyone else has realised the same situation for themselves and tried to claim back the "double" payments? My guess is there are loads of Sky subscribers out there still paying for Netflix twice every month who have never noticed...just like myself. If any of the Editorial Staff of MSE are reading this perhaps they would like to take up the cause on our behalf and see if there is any way the overpayments can be refunded to former Netflix customers? At the moment Netflix, who are making money hand over fist, simply don't want to know. Another case of a entertainment giant stepping on the necks of their minion customers. Surely MSE will see this as a cause worth taking up...there must potentially be millions of £ involved worldwide as Sky operates globally as does Netflix.

Replies

  • BrowntoaBrowntoa Forumite, Board Guide
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    As above , not unusual for multi Netflix subscription at the same address.

    It's a simple log on to your account and cancel , Netflix notify each month when payment is taken

    Your fault
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  • Penguin_Penguin_ Forumite
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    Did you check your bank statements??
  • BrowntoaBrowntoa Forumite, Board Guide
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    Looking at sky's own sky q page it says " you can sign up via sky  or use your existing Netflix account via the app " 

    It's quite clear that it's seperate , you must have missed that when you signed up via sky
    Links in my signature currently broken
    I'm the Board Guide of the ,Telephones, Pensions , Shop Don't drop ,over 50's , Boost your income and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to [email protected] Any views are mine and not the official line of MoneySavingExpert.[
  • isplummisplumm Forumite
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    I have Sky & Netflix - on Sky there is an app - all you needed to do is log into your Netflix a/c via the App - very simple.
    Its not Sky or Netflix fault you don't check your bank account or made daft assumptions!
    Mark
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  • simplejacksimplejack Forumite
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    How did this end up? Shadow8 did you mange to get anywhere with this? best wishes
  • edited 27 January at 9:45AM
    ForwandertForwandert Forumite
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    edited 27 January at 9:45AM
    Did you use the same email account for Sky/Netflix or pair the accounts?

    I had Netflix before starting to use via Sky and ever since I've had a partial credit on Netflix from the month when I swapped over to using it via Sky stored in the account.

    Sounds more like you had an account and started a new one when you logged in through Sky.
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