Holiday pay with agency

Abbafan1972

Hi there.
I am working for a company through an agency and have been since mid-July.  I am paid weekly and receive holiday pay in my wages every week (I have worked this out at 12.07% of my gross pay).  The company I work for will shut down over the Christmas period and I know I will not get paid for the 3 days in between Christmas and New Year.  I am not sure about the Statutory bank holidays though and whether this is included in my advance holiday pay.
The agency have said I need to fill a holiday form in for the bank holidays, but I'm not sure that's right.  When it was the August bank holiday, I filled in my standard hours on my timesheet for this day and got paid - the agency never questioned it.
The agency won't tell me how my holiday pay is calculated and say this information is with my recruiter (someone there is trying to find out from HR).
Any thoughts on this please?
Thank you. 

krusty101

The 12.07% should be to cover your 5.6 weeks annual leave so that would include an entitlement to bank holidays. So you’d have technically been paid for the Christmas bank holidays already or will be as you go. If they paid you an extra day in august - that sounds like an error to me. 

General_Grant

If you put the August bank holiday on your timesheet but didn't actually work it and didn't mark it as being your request for holiday pay then your client company shouldn't have signed off the timesheet.  It would look like fraud.
If you are getting 12.07% paid on all your hours worked then you are not due any for Christmas other than the 12.07% earned on the other hours you actually work in that period.

Abbafan1972

If fraud has been committed for the August bank holiday, then it was unintentional.  Me, or the person signing off my timesheet didn't know it was wrong (if it was).