Completion on Friday and Virgin Media Hard search

chullbulla

Hi,
I have exchanged on last Friday and Completion on coming Friday, I have a mortgage with Barclays, due to Covid situation and Christmas in a few weeks, I decided to go for Virgin Media for a new place as a new customer for a future date on 18 Dec. I am aware of avoiding new credit before Completion, I asked the Virgin media rep twice and he mentioned it will be a soft search, long story short for some reason order didn't go through so I processed again on 21 Nov over the phone.
Now I login to Clear score by chance and saw two hard searches by Virgin Media dated 18 Nov & 21 Nov, I tried contacting Virgin but no help.
Now I am very worried if Barclays check file before Completion, even though it is broadband so no extra cost since its £38.99 a month from £32 from my current provider.
Overall my debt reduced since taking mortgage back in August as I was paying monthly, I am very worried and stressed now for worst outcome.

Thrugelmir

Utilities are everyday events , of no interest to lenders. 

chullbulla

Thanks even it's a hard search? also when Barclays did a search earlier at the time of mortgage I can see searches with Credit Karma and Experian but not with Equifax and Clear Score is Equifix