Bt premium email address

trickytrev333

Hi, new to the forum, having gone over my online banking this weekend i discovered I have had £9.06 per month being debited by BT i have noticed this previously in the past and assumed it was for a phone line etc, after phoning them today I have discovered I have been paying for a premium email service. The issue I have is that I not only did not need this service but did not require this service. This has been ongoing for a number of years, advice would be great on this?

[Deleted User]

trickytrev333 said:

Hi, new to the forum, having gone over my online banking this weekend i discovered I have had £9.06 per month being debited by BT i have noticed this previously in the past and assumed it was for a phone line etc, after phoning them today I have discovered I have been paying for a premium email service. The issue I have is that I not only did not need this service but did not require this service. This has been ongoing for a number of years, advice would be great on this?

What advice would you like? Check your banking more often and query stuff you don't recognise or want?
BT charge to keep an email address if you move away from their service that included the free one - you're basically saying they should give you email sending, storage etc when you're not paying anything for it. It's not a new thing.
https://www.moneysavingexpert.com/news/2018/07/bt-to-charge-some-750mth-for-email---heres-how-to-beat-the-hikes-/
If you didn't need your BT email then cancel the service. 
No you aren't entitled to anything though if you didn't use the account for 2 years they might refund some of it as a courtesy, though obviously if the record shows you sending emails in that period they have no reason to do so.

couriervanman

I love these sort of posts......do people not check bank statements/online banking anymore, the OP says a number of years 3/4/5/6 come on tell us how long and give us a laugh

And no you haven't been mis-sold it

Mickey666

couriervanman said:

I love these sort of posts......do people not check bank statements/online banking anymore, the OP says a number of years 3/4/5/6 come on tell us how long and give us a laugh

And no you haven't been mis-sold it

Me too

“I’m completely negligent about managing my personal affairs because I simply can’t be bothered, but I want to blame someone else for any mess I get into as a result of my own laziness and make them pay me compensation”

cadgie

I have just left BT for phone and internet, after 30+ years.  In my discussions with BT, I have been constantly told that if I want to keep my 4 email addresses, I need to pay £7.50 a month for BT Premium.  This is not true - BT offer (hidden away in the email section) a BT Basic email account for free.  Once I had managed to convince BT staff that BT Basic existed, I then had to fight for all 4 email addresses to be included.  My email address is still active tho' it's only 3 days since my BT service ended, so I will have to keep an eye on things - I think that 60 days from the end of the service will be a trigger date.
So, you don't have to pay for your BT email address, but you do have to fight!

[Deleted User]

It's not hidden away in the slightest, it's listed along with the other 2 options they offer
https://www.bt.com/help/email/bt-email-products
You don't get to use email client or access on the phone so it's a fairly cut down service and has to be ordered when you cancel the broadband