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Bt premium email address

trickytrev333
Posts: 1 Newbie
Hi, new to the forum, having gone over my online banking this weekend i discovered I have had £9.06 per month being debited by BT i have noticed this previously in the past and assumed it was for a phone line etc, after phoning them today I have discovered I have been paying for a premium email service. The issue I have is that I not only did not need this service but did not require this service. This has been ongoing for a number of years, advice would be great on this?
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trickytrev333 said:Hi, new to the forum, having gone over my online banking this weekend i discovered I have had £9.06 per month being debited by BT i have noticed this previously in the past and assumed it was for a phone line etc, after phoning them today I have discovered I have been paying for a premium email service. The issue I have is that I not only did not need this service but did not require this service. This has been ongoing for a number of years, advice would be great on this?
BT charge to keep an email address if you move away from their service that included the free one - you're basically saying they should give you email sending, storage etc when you're not paying anything for it. It's not a new thing.
https://www.moneysavingexpert.com/news/2018/07/bt-to-charge-some-750mth-for-email---heres-how-to-beat-the-hikes-/
If you didn't need your BT email then cancel the service.
No you aren't entitled to anything though if you didn't use the account for 2 years they might refund some of it as a courtesy, though obviously if the record shows you sending emails in that period they have no reason to do so.
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I love these sort of posts......do people not check bank statements/online banking anymore, the OP says a number of years 3/4/5/6 come on tell us how long and give us a laugh
And no you haven't been mis-sold it1 -
couriervanman said:I love these sort of posts......do people not check bank statements/online banking anymore, the OP says a number of years 3/4/5/6 come on tell us how long and give us a laugh
And no you haven't been mis-sold it“I’m completely negligent about managing my personal affairs because I simply can’t be bothered, but I want to blame someone else for any mess I get into as a result of my own laziness and make them pay me compensation”1 -
I have just left BT for phone and internet, after 30+ years. In my discussions with BT, I have been constantly told that if I want to keep my 4 email addresses, I need to pay £7.50 a month for BT Premium. This is not true - BT offer (hidden away in the email section) a BT Basic email account for free. Once I had managed to convince BT staff that BT Basic existed, I then had to fight for all 4 email addresses to be included. My email address is still active tho' it's only 3 days since my BT service ended, so I will have to keep an eye on things - I think that 60 days from the end of the service will be a trigger date.
So, you don't have to pay for your BT email address, but you do have to fight!0 -
It's not hidden away in the slightest, it's listed along with the other 2 options they offer
https://www.bt.com/help/email/bt-email-products
You don't get to use email client or access on the phone so it's a fairly cut down service and has to be ordered when you cancel the broadband0
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