Accord/L&C - unable to find credit account

Punkcandykane

Hi
We are currently in an application as  FTB with accord via L&C. We have been asked twice now to verify our address as Accoed cannot find my partners credit file. 

We have gone onto eperian and found a credit file but they state they cannot find anything. We have also provided a previous address as well.

My partner doesn't have credit cards or overdrafts but did last year but got rid of them as soon as he didn't need them.

Its been a week since any contact from L&C regarding the mortgage application and our case still shows in the gathering documents stage although the are all sent in.

I am really worried that we will be rejected due to not being able to find a credit account.....im not sure how this even happens.

Any advice would be amazing,

Thank you

ACG

Do you live in a flat? Sometimes it can happen as flat address can vary...
Flat 3, 13 High Street,
top floor flat, 13 high Street,
Flat C, 13 high street,
3/13 High street
- They could all be the same address. 

Accord are quite anal about proving address, but they are also quite a flexible lender so would like to think they will work with you/your broker. But you have L&C as your broker, so you are using a fee free call centre, you are probably never going to get the quickest service from them. 

Punkcandykane

Hey thanks for the reply,
We do live in a flat but it is wierd how they cab find me but not my partner as we currently live together.
I know that L&C won't be the fastest but up until now this is the longest thst we have had to wait for a reply so I am getting a little nervous.