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Prudential - PruRetire Portal
cloud_dog
Posts: 6,369 Forumite
Bless Prudential's little cotton socks.... They took their portal down on Thursday evening (if memory serves me) and expected it to be back up at some point on Sunday (this bit may be incorrect), then Tuesday 17th. Ummm, whilst the portal page exists and you can log in there is nothing there, apparently it has encountered an error retrieving my details 
Personal Responsibility - Sad but True 
Sometimes.... I am like a dog with a bone
Sometimes.... I am like a dog with a bone
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It came back briefly yesterday then dropped out again. Been ok this afternoon. Pension 50% more than March statement so no big complaints here
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Interesting, as I can log in but it always fails to return data. I'll leave it a while to see, and contact them.Personal Responsibility - Sad but True
Sometimes.... I am like a dog with a bone0 -
Did they not close it for site maintenance ? i am sure i saw this when i looked the other day.0
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Yes closed Thursday and was due back yesterday. I managed to login yesterday updated password and set go paperless; later login got an error message with no data; then later a block saying back Tuesday; then another login with no data; then a block saying try later; then today ok - just tried again and it took some time loading data but working fine.Ganga said:Did they not close it for site maintenance ? i am sure i saw this when i looked the other day.
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Back working today1
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I waited 30mins to get to them today on the phone. They are migrating to the new website and I think everyone needs to re-register etc0
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Yes, re-registration was all completed successfully, and I can log in with my new details but...no data.Personal Responsibility - Sad but True
Sometimes.... I am like a dog with a bone0 -
Unless you have something urgent to do, I would leave it a week or so then call them early in the morning as that's when many of these call lines are quieter.cloud_dog said:Yes, re-registration was all completed successfully, and I can log in with my new details but...no data.0 -
Yeah, it is not critical, I've got a few years yet Personal Responsibility - Sad but True
Sometimes.... I am like a dog with a bone1
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