Using 'eBay' in Negative Feedback - a cautionary tale

Spoonie_Turtle

stevelittle said:

"Granted they could offer the option of rewording disallowed feedback, but that increases the workload and thus would increase the fees. Maybe a buyer would assume that doesn't affect them, but when prices go up to account for fees, it would."
This is a lame excuse on behalf of eBay, for the right and fair option of simply re-wording feedback, if eBay really insist that this should be absolutely necessary, just because eBay is mention in the feedback, despite the fact that that the purchase was made through eBay.

It would need manual reviewing before it could be posted, whereas the current policy seems to be a fairly automatic process, no judgement calls needed. Hence, costs more. I'm not defending them, I'm not saying it's fair, just it's what may realistically happen if they were change the policy.

The reality is that occasional poor buyer experience (specifically regarding the feedback) out of however many millions of transactions occur are not damaging enough for eBay - a business existing to make money, ultimately - to eat into their profits to change the policy.

If this is a crusade you wish to pursue, that's up to you. You may not find many others to join you when buyer protection almost always works, and most of the complaints about eBay are sellers being scammed.

theonlywayisup

stevelittle said:

In what context has anybody here explained/justified the logic behind removing genuine feedback because it mentions 'eBay' or 'case'??

I explained it as did others.  It is against their feedback policy in their T&C.  Very simple really.  

Feedback will only be removed/looked at by a human if someone complains about it.  If you want a buyer's feedback removed, the first thing you do is check to see if it against policy.  If you mention a case, it is against policy and removable.  It will only be removed if someone complains, it is not automated. 

On another note, to make your posts easier to read/understand, if you want to quote people use the quote button for each person and the grey box will be their comments, the white underneath you can leave yours.  

stevelittle

It's interesting that you think it's "very simple really"......
'Explain' you may well think you have done, but alas in no sense have you 'justified' eBay's action.
So, at this point it looks like we'll just have to agree to disagree. 

DiddyDavies

stevelittle said:

It's interesting that you think it's "very simple really"......
'Explain' you may well think you have done, but alas in no sense have you 'justified' eBay's action.
So, at this point it looks like we'll just have to agree to disagree. 

Why do you feel that their action needs any justification?
eBay are a private company and provided that how they operate is within all applicable laws, they are free to determine what comments are and are not allowed to be given when writing feedback and just as they are able to do that, people are also free to decide whether or not they wish to use eBay bearing in mind that if they do, they agree to abide by the T&C's of the service.

stevelittle

Of course removing the option for a buyer to leave feedback for the benefit of others needs justifying, quite honestly I feel now your just defending the indefensible.
As 'going round in circles' springs to mind at this point, that is absolutely my final say on the matter. 

theonlywayisup

stevelittle said:

Of course removing the option for a buyer to leave feedback for the benefit of others needs justifying, quite honestly I feel now your just defending the indefensible.
As 'going round in circles' springs to mind at this point, that is absolutely my final say on the matter. 

Which is probably for the best because you don't seem to understand that a company can have a policy which can have consequences if you break it.  

No one needs to 'justify' the action ebay have taken, because it is very clear.  It is in their T&C and you did an 'absolute textbook' action which broke them. 

So yes, very simple really. 

DiddyDavies

stevelittle said:

Of course removing the option for a buyer to leave feedback for the benefit of others needs justifying, quite honestly I feel now your just defending the indefensible.

What's indefensible about a company deciding on how to operate?
I'm simply saying that their way of working is their choice and it's clearly explained in their T&C's but I still don't see why you think anything a privately run company does need justifying.
It's not difficult. If you don't agree with the way a company operates, don't choose to use that company.