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E0N just so much more expensive than promised - and water usage 60% up!

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Last winter I switched from npower to E0N, and I so feel I have been scammed, I lost my energy use history and they are just charging me right and left at a tune of £10-20 a month more than the direct debit they set up based on my previous use! I know I have been home more, working at home etc, but still. And somehow my my water usage is 60 % up ! No more gardening for me next summer, no pots, no seedlings. Just a quick rant, can't wait to escape E0N in Jnauary!
Isa help to buy: 1000/3000 33%
Emergency fund: 100/1000 10%
Weight loose 8.6 kg - while having fun. 0/8.6 0%
Focus debt to clear HSBC £10/1111, 0% updated May 25

Comments

  • Robin9
    Robin9 Posts: 12,799 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Most of these high charging questions boil down to meter readings,
    Have you the nPower Actual annual consumption and the EON ones from when you switched to today?  Are EON billing you on the basis of ESTIMATED readings.

    Ditto - your water meter readings
    Never pay on an estimated bill. Always read and understand your bill
  • Exiled_Tyke
    Exiled_Tyke Posts: 1,350 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    EON did exactly the same to me - twice!  I forgot that they had done this before and foolishly went back to them.  They made up silly estimates of my useage rejecting the valid estimates I gave them.  Eventually I got a huge refund back but these were times when I really needed the cash. 
    Install 28th Nov 15, 3.3kW, (11x300LG), SolarEdge, SW. W Yorks.
    Install 2: Sept 19, 600W SSE
    Solax 6.3kWh battery
  • ditty1234
    ditty1234 Posts: 2,121 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    The water bill was unfortunately based on a reading after a long period of estimates, but 60% up? I just talked to a neighbour who had a similar increase. Smells a bit fishy to me, but I'll probably just pay and then start reading the meter myself. With EON i read the meter every month and pay what ever extra they want. They want me to increase the Direct debit, but you don't have to accept that. I just can't believe that their estimate is so far off. 
    Isa help to buy: 1000/3000 33%
    Emergency fund: 100/1000 10%
    Weight loose 8.6 kg - while having fun. 0/8.6 0%
    Focus debt to clear HSBC £10/1111, 0% updated May 25
  • pinnks
    pinnks Posts: 1,549 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    Not sure I get this.  When you change supplier you know what your unit rate and standing charge are with the old and will be with the new.  The rest is down to what you use, so I can't see how you can blame EON or any other supplier for that matter if you have not done your homework.

  • ditty1234
    ditty1234 Posts: 2,121 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    @pinnks while I realise it might sound a bit ranty, but with EON they wanted to increase the direct debit literally the week after they gave me the quote, for a comparable amount of usage. So their cost is higher than what I think they quoted, and I will not use them after my contract ran out, as their website is so poor that I don't find it useful at all. With the water, the usage has doubled - in a year, and I just don't see how that is even possible. So I think I shall write them and ask. In the past the most it has changed was 20 % so I do find that odd.
    Isa help to buy: 1000/3000 33%
    Emergency fund: 100/1000 10%
    Weight loose 8.6 kg - while having fun. 0/8.6 0%
    Focus debt to clear HSBC £10/1111, 0% updated May 25
  • pinnks
    pinnks Posts: 1,549 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    I have been with EON for a long time and while their direct debit calculator seems a bit odd I am content.  At the end of the day it is as I said, you know the difference between the prices of your old and that of your new provider and you know what you were paying each month for the old, so it is simple mathematics to just calculate (and set) what your direct debit with EON should be.
    And as for your water, it is again a simple question of how much you have used and you can see that on on your monthly bills and by taking a reading from your meter.  
    In my experience al utility providers prefer you to owe them, rather than them owing you but that is easy to resolve by changing your direct debit to what you feel is reasonable. The risk of course is that you get it wrong and end up with a big bill at the annual reckoning-up...
  • Exiled_Tyke
    Exiled_Tyke Posts: 1,350 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    pinnks said:
    I have been with EON for a long time and while their direct debit calculator seems a bit odd I am content.  At the end of the day it is as I said, you know the difference between the prices of your old and that of your new provider and you know what you were paying each month for the old, so it is simple mathematics to just calculate (and set) what your direct debit with EON should be.
    And as for your water, it is again a simple question of how much you have used and you can see that on on your monthly bills and by taking a reading from your meter.  
    In my experience al utility providers prefer you to owe them, rather than them owing you but that is easy to resolve by changing your direct debit to what you feel is reasonable. The risk of course is that you get it wrong and end up with a big bill at the annual reckoning-up...
    It's not a matter of the prices over the long run. It's about cashflow in the short term.  As I've said, Eon did this to me twice: Ignored my estimates and doubled my direct debit payments and refused to change them until they had the history, which once they had nearly a year later prompted a refund. 
    Install 28th Nov 15, 3.3kW, (11x300LG), SolarEdge, SW. W Yorks.
    Install 2: Sept 19, 600W SSE
    Solax 6.3kWh battery
  • Solarchaser
    Solarchaser Posts: 1,758 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Hey, I have nothing to add, but just wanted to enquire as to what "normal" water rates are.

    We don't have water rates as such, and certainly no water meter in Scotland.

    The water is to plentiful to meter. Ahem!
    West central Scotland
    4kw sse since 2014 and 6.6kw wsw / ene split since 2019
    24kwh leaf, 75Kwh Tesla and Lux 3600 with 60Kwh storage
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