Best way to reclaim from PayDay Loan Lenders?

johnfriel86

Hi All,

I'm currently planning to approach Lenders I have previously borrowed from about how, looking back with hindsight, these loans where unaffordable. I could have 2/3 from different lenders at any one time and multiple from the same lender over and over. My question is using Resolver do I need to do it individually for each Loan or can I send 1 to said Lender to cover all previous loans taken out with them? The reason I ask is some have long been paid off and closed, also Sunny have recently written to me to say with there liquidation they are writing off £237 over 3 loans I had outstanding with them, but these have all defaulted previously and I had many more with them over the years. Also the liquidators for Swiftsterling I spoke with just the other day who advised me that my account would be closing on 6 November and I wouldn't be able to make any further payments after this they did advise to write and ask for to make a full and final payment of 10% of the outstanding balance. Should I do this or should I send them a letter? Torn with what to do, Or should I use Martin's free template and send this to each lender detailing it is in relation to ALL previous agreements with them and as such I want all taken into account? Also, does anyone have any advice as to how I should word the required information? My mental health has taken a massive hit and even more so since an injury at work 3 years ago (height of my borrowing) and only recently have I had back surgery to correct this (Sept this year), I feel having anything on my credit file changed positively and/or money refunded will allow me to clear anything else outstanding after that and also help me to be in a position to look at purchasing my 1st property with my wife after that.

Thanks in advance.

dunstonh

You can raise one complaint per lender.
It should be noted that if you are agreeing repayments at reduced amounts then these will be considered in any complaint you make.   Plus, the complaints process for companies in administration is not the same as one that is trading.
The regulated complaints process is used by solvent and open companies.  Not insolvent companies or companies that are no longer trading.   You have to go to the FSCS to for those.

johnfriel86

dunstonh said:

You can raise one complaint per lender.
It should be noted that if you are agreeing repayments at reduced amounts then these will be considered in any complaint you make.   Plus, the complaints process for companies in administration is not the same as one that is trading.
The regulated complaints process is used by solvent and open companies.  Not insolvent companies or companies that are no longer trading.   You have to go to the FSCS to for those.

Thank you, do you think I'm just as well going to companies and just making offers to clear balance in a full and final settlement?

johnfriel86

ps this would be by using what should be my house deposit from my parents but then saving every spare penny for the next 2 years or so to build a deposit pot again myself