Loan for TV - TV Recalled; Where do I stand?

MalMonroe

Curry's should replace the TV, like for like. Finance should simply continue as it has been doing until the TV is paid for. It was obviously a faulty TV because they should definitely last longer than two years. 

The TV you have been given is not fit for purpose because it hasn't even made it half way towards the five year guarantee. 

Therefore, you are entitled to a replacement and that should be the end of the story. 

I think Curry's should do that anyway, because you've been ripped off.

dinglebert

MalMonroe said:

Curry's should replace the TV, like for like. Finance should simply continue as it has been doing until the TV is paid for. It was obviously a faulty TV because they should definitely last longer than two years. 

The TV you have been given is not fit for purpose because it hasn't even made it half way towards the five year guarantee. 

Therefore, you are entitled to a replacement and that should be the end of the story. 

I think Curry's should do that anyway, because you've been ripped off.

I am not directly disagreeing the issue is the quality of the £1000 TV. I somewhat suspect given the way TV's have moved on that for £1000 the OP will get a better spec TV that they had before.  A like for like replacement may be of a lesser value.

cymruchris

What would a like for like TV based on what you bought now cost from Currys - or at least the closest available comparable model based on screen size, resolution etc?

elsien

MalMonroe said:

macman said:

If you are in Scotland, the regs may be different. But I suspect not, as the finance company are entirely separate from DSG.
If this was a car, then in the event of a total loss, you would still owe the finance on it, which would be settled by your insurers paying out on your policy. Your case seems little different.
What resolution do you want from this? Replacement, credit voucher, or cash? Either way, you will still have to pay off the finance. Are you expecting not to pay any more but still get a voucher?

It isn't the same as a car, though, is it?  And if a car did spontaneously combust, you would not be expected to carry on paying for it as it would be a fault of the car, not the person who's paying the finance on it!

It is not true that OP will have to pay the finance on it because it is faulty goods, not fit for purpose.

Yes you would have to carry on paying for the car. Because the finance is a loan. Loans don’t cease to be payable because the car is defunct, 

NoTB

Hi all

Thanks for the replies thus far. 
Just to update, this lunchtime I received a call from Currys PC World who have advised that, as the warranty is a manufacturers warranty (5 years), there is a 28-day lead time that they need to wait on before writing off the TV. After the 28 days have passed, they will be able to issue me with a voucher (not cash) that will be used for spending within a Currys PC World store or online. The woman told me on the phone she has confirmed with two other departments (never mentioned who) that the amount of the voucher will be equal to the original price of the TV due to it not being my fault the product was faulty, recalled and subsequently written off. 
The 28 days runs until November 7th (a week tomorrow), at which point I can expect a voucher sent by email.

As a result, more than happy with the outcome and will gladly continue with the finance. Thanks for all the replies.

zippygeorgeandben

and thanks for taking the time to update us all too.

cymruchris

Good news - fingers crossed they'll do as they've said. Update us later when you've got your shiny new tv!

Shakin_Steve

I reckon you'd get an equivalent tv for at least £1000 cheaper now, which leaves you in a position to treat yourself with the money left over.

macman

MalMonroe said:

macman said:

If you are in Scotland, the regs may be different. But I suspect not, as the finance company are entirely separate from DSG.
If this was a car, then in the event of a total loss, you would still owe the finance on it, which would be settled by your insurers paying out on your policy. Your case seems little different.
What resolution do you want from this? Replacement, credit voucher, or cash? Either way, you will still have to pay off the finance. Are you expecting not to pay any more but still get a voucher?

It isn't the same as a car, though, is it?  And if a car did spontaneously combust, you would not be expected to carry on paying for it as it would be a fault of the car, not the person who's paying the finance on it!

It is not true that OP will have to pay the finance on it because it is faulty goods, not fit for purpose.
 

Of course the finance still has to be paid off if the car (or TV) spontaneously combusts. The finance contract is entirely separate to the retailer/purchaser contract. Loss or damage to the goods does not void the finance contract. The only difference here is that the liability is on the retailer, not on the insurer (were it a car).The retailer or insurer is liable to compensate the purchaser with a replacement/refund/voucher, and the purchaser continues to pay off the finance.

NoTB

Hi all - just wanted to circle back on this post to update you all.
Currys, true to their word, provided said voucher. A little later than promised but under current circumstances it is completely understandable. The manager of my local CPCW phoned me to personally apologise and assure me he will follow up daily with the voucher team which was a nice gesture of goodwill.
I ultimately received a voucher for the amount that an identical, current model would cost - not the price at which I paid for the TV - which was fine, just disappointed to have been told I was going to receive this but nevertheless it WAS wishful thinking, in hindsight, they would do this.
So, they gave me a voucher for £2,300. An identical TV retails for, in CPCW at least, £2,299. 
Luckily for me, the 2021 version of my TV has now drove down the price of the 2020 model and I was able to pick up an identical, newer model with better specs than my original purchase for £1,699 leaving me a good bit over for some accessories/Christmas presents!

Thanks again to all those who replied.