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Loan company in to liquidation

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Hi there, I’m unsure what to do I have a loan taken out with a company which is now going in to liquidation, I’ve been told that if I don’t pay the balance by the 6th of November (less than 2wks notice) it will have a negative impact on my credit report and the account will be closed as being unpaid, is this true in what they’re saying or are they scare mongering? I spoke to a customer advisor and they told me to contact their payments team to possibly come up with a settlement figure however they can only be contacted via email to which I’ve received no response. Also all information other than my contact and personal details are on the companies website, no information of the loan or outstanding amount? Please help as I’ve worked very hard the past couple of years to improve my credit score, thanks in advance

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