Gymophobics 12 month contract doesn’t exist?
Has anyone else had this problem. I signed a 12 month contract with Gymophobics last year which should have run out September this year. The gym closed in March due to lockdown and Gymophobics stopped taking my direct debit . After 2 months of closure with no sight of reopening and Gymophobics still not taking this I cancelled the direct debit. I tried contacting the gym to find out when they were reopening there was no answer or answering machine facility. Last week I was then inundated with text messages and emails from debt finance telling me I’d failed to pay my direct debit in September and October so they were charging me £15 for late payment. I contacted them and they informed me the gym was now open and my 12 month contract does not run out but automatically renews which I was not made aware of. When I explained I’m in their 2 area so don’t want to renew as I’m not supposed to go to the gym according to local restrictions they informed me I can’t cancel the contract until December and when asked how I do this they didn’t know. I was told that despite being in their 2 I have to pay until dec. I contacted Gymophobics who informed me you can’t cancel the contract at all this keeps automatically renewing. There must be some way to end this contract . Any ideas anyone?
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As above, cancelling your DD doesn't remove any obligation to pay what you owe - you still need to cancel your agreement in line with your contract. If you haven't already, cancel with the required notice, pay the late fees and move on. The sooner you sort this out the less it will cost you in the long run.
Hmm. I dont believe there are any restrictions stopping people going to the gym, they just close them again if they dont want people to go like they have done in Wales. What part of the UK are you actually in?
Probably wont get an answer anyway.