Nintendo Switch Joycon Drift- Nintendo want to charge me for cosmetic repairs I don't want

My daughters Nintendo has started to suffer from the dreaded joy con drift. I heard that Nintendo no repair it out of warranty so I sent the joy cons off to them. Then I hear back that they can fix the joy con drift problem for free :-) but also want to repair  some 'cosmetic damage' that they will charge me for :-( I have told them I only want the drift repaired but they are refusing to do so without fixing the other problem that I wasn't even aware of. Are they trying to cash in? Thanks in advance.

HAC ASSY JCL BLUE (BA) S/N: 198510 Fault Details: Stick Problem
Diagnosis: Faulty Stick - In Warranty Spare Part Costs: In Warranty

HAC ASSY JCR RED (PA) S/N:
Fault Details: Cosmetic Problem
Diagnosis: Cosmetic Damage On Housing - Out Of Warranty Fault Details: Right Rail Problem
Diagnosis: Problems Attaching / Detaching The Console - Out Of Warranty
Fault Details: Stick Problem
Diagnosis: Faulty Stick - In Warranty
Handling Costs: £2.50
Labour costs: £19.83
Spare Part Costs: £5.83. Itemization:
- ASSY HSG/UP JCR (P1) HAC - Quantity: 1
- ASSY RAIL-CONN JCR (P1) HAC - Quantity: 1



Y


1

1

£0.00

£28.16

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Up to them to have any terms they want on warranty .
  • JJ_Egan said:
    Up to them to have any terms they want on warranty .
    Not so- the warranty should make no difference to this particular issue. Its an out of warranty automatic fix now, Nintendo have said so themselves. I would post links but I'm a newbie here. 
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