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Morrison’s more - fivers hacked.

It’s happened to me!!   £45 taken. App says 9 tokens spent in North West England and I live in Aberdeen. Morrisons are completely having nothing to do with it. Absolutely nothing. It’s unbelievably shocking. Can’t email them, can’t phone them. 
I’m a loyal NHS customer and also a shareholder. I’m also absolutely furious.. 
seems to be an ongoing farce and I’m not going to let them get away with it.

Comments

  • The 2 thousand points for spending £40 has not been given and 2 months later not been added ..scam by Morrisons themselves 
  • I have spent over £100 and my 10,000 points have not been activated either 
  • Although the 10.000 points can only be used on my account ????
  • marioc
    marioc Posts: 6 Forumite
    Part of the Furniture First Post Combo Breaker
    This is still happening and just happened to me ...I have been steadily amassing points for a good while now. I recently decided to check my balance, and was horrified to find that my balance (equating to £45 worth of vouchers), had been converted into £5 vouchers and spent, over 100 miles away from me. I reported this to Morrisons immediately, who said they would cancel my card, and investigate ...  After investigating,  I fully expected they would see that it wasn't me who spent the points and that I would be re-imbursed in full. However, the outcome of the investigation, following several emails to and fro (including one to the CEO!), was that Morrisons will accept absolutely no responsibility whatsoever, and will lay the blame firmly at your door. Through my own investigations, I found that this had happened on several occasions previously  ... Morrisons reaction to this ... again, absolutely nothing !! Absolutely disgusting !!  For me, it's not so much the value of vouchers, but the principle, that such a big company can just wash their hands of any responsibility. I know that many people save up and look forward to spending accrued points.

    My message to you is: as soon as you have enough points, cash them in and spend them ... and don't let Morrisons steal them back! 
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