Laptop number keys don't always work

cattie · 16 October 2020 at 2:54PM

I have a Toshiba laptop that I'm still quite happy with 5yrs on, but recently for some reason the number 4 key doesn't always work. When it won't work I have to press the number lock key for 5 seconds or so & this will often do the trick, but just for that moment. Can anybody advise if there's a simple fix? I've checked that I have an up to date keyboard driver. I'm running Windows 8.1 should that be worth mentioning.

chrisw · 16 October 2020 at 3:58PM

Have you tipped it up or blown into it in case there are any crumbs or dust under the key? Usually you can put a fingernail under each side of the key, pull up and it will pop off to clean it easier.

aerostar · 16 October 2020 at 7:51PM

Look for replacement keyboard on Ebay for your model. They are usually quite cheap, and usually easy to fit without a major dis-mantle.
Check youtube, you may well find a video how to do it for your model. I have changed about 3 keyboards on Toshiba laptops, various models. The keyboard for this computer a Toshiba L755 can be found for around £10 upwards.

cattie · 17 October 2020 at 9:10AM

Although I've changed a keyboard before on an HP laptop I had, after spilling water on it, following instructions I'd found given to tech's by HP, I don't feel confident enough to do it on this laptop as this keyboard isn't set in on top as the HP one was & looks as if I'd have to open up the whole caboodle to attempt this. I'll try chris's suggestion & see how I get on with that. If that doesn't work then I will look on youtube to see if there's a helpful video on how to fit a replacement keyboad.

aerostar · 18 October 2020 at 7:43AM

Tell us what model it is - my laptop LOOKS as though the keyboard is set in - but there is an easily removed strip of plastic at its top which then gives easy access to the keyboard for replacement. Do a search on youtube
See here