Letter Recd from Arrow Global

D1sn3yf4n

I have just received a letter in my maiden name from Arrow Global relating to Shop Direct (Carval).  I don't recall ever having an account for any of the companies that Shop Direct cover.  
What letter should I send?

moneynerduk

What is the title of the letter if you don't mind me asking? 
You can check your credit report to se if they've taken any action against you. Or you can call them or the creditor asking for more information. 
It is best to get in touch to either acknowledge the letter or defend the claim, this will give you more time to make a defence. 
Hope this helps.

Galloglass

It is best to get in touch to either acknowledge the letter or defend the claim, this will give you more time to make a defence. 

Where does it say they have issued a claim? Why would anyone "acknowledge" a debt that isn't theirs?

To answer the OP's question, it is the prove it letter. See Debt Camel

https://debtcamel.co.uk/prove-it/

D1sn3yf4n

I have checked my credit report, and do so quite often and this is not on there.
The letter opens with Your account will now be managed by Resolvecall.

D1sn3yf4n

Galloglass said:

It is best to get in touch to either acknowledge the letter or defend the claim, this will give you more time to make a defence. 

Where does it say they have issued a claim? Why would anyone "acknowledge" a debt that isn't theirs?

To answer the OP's question, it is the prove it letter. See Debt Camel

Thank you i will send that letter today.

sourcrates

Resolvecall are Arrow Globals go to DCA of choice, provit letter a good first step, see what comes back, let us know if you need further help.

peteuk

We had a letter a good few years ago from a debt collecting company, in my first name and my wife's maiden.  I could prove we moved out of the house on a specific date and that it wasn't us and they instantly stopped chasing us for a debt that wasnt ours.  It was more a fishing letter.   So sometimes, although many on hear wold disagree, contact them, work out if it it your debt and go from there. 

D1sn3yf4n

Just had a hand delivered note come through the door from resolvecall asking me to call them.  There is still nothing on my credit file. Do I call or send another prove it?

sourcrates

D1sn3yf4n said:

Just had a hand delivered note come through the door from resolvecall asking me to call them.  There is still nothing on my credit file. Do I call or send another prove it?

Have you not had a responce to the original provit letter ?

Arrow can take their time, and can sometimes ignore you, best to send again via email, or on their contact form on their website, that usually gets a responce, and once the account is "on hold", resolve call, will be called off, lol.

Best to deal with the organ grinder rather than the monkey.

D1sn3yf4n

No had no response to the original letter. I don’t know who the original debtor is? Do I send the prove it letter to resolve call on their website?

sourcrates

D1sn3yf4n said:

No had no response to the original letter. I don’t know who the original debtor is? Do I send the prove it letter to resolve call on their website?

No, resolve-call are just the lackeys here, who was the original letter from ?

Did you mention Arrow Global ? 

Send it to them.