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Sainsburys are deactivating Nectar cards without telling you

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crazypompeychick
crazypompeychick Posts: 3 Newbie
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in Supermarket coupons
Has anyone else experienced their Nectar cards being deactivated by Sainsburys? Just been swindled out of hundreds of pounds worth if points because they deactivated my card claiming lack of use, yet I have used it at least monthly. I had to switch to online shopping due to Covid, my card was linked, but apparently they had deactivated it. No notice, no apology, nothing online when shopping to tell you. Am furious. 

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  • kazwookie
    kazwookie Posts: 14,266 Forumite
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    Ring them up and ask why, or email them.
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  • elsien
    elsien Posts: 36,060 Forumite
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    edited 8 October 2020 at 4:57PM
    Have you complained? As in via their complaints procedure? 
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • maman
    maman Posts: 29,742 Forumite
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    Hopefully you can find a receipt from just before this happened to evidence the hundreds of pounds that was on your card. That would be really useful in your formal complaint. 
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