Sky increasing Direct Debit without my consent

wiseonesomeofthetime

You should be able to access your contract within your Sky account online.

Not an easy find though, I grant you that.

McKneff

Why did you get it in the first place....

dodomoney

McKneff said:

Why did you get it in the first place....

get what?  If you mean 'why did you sign up' I'm not sure why that's in any way relevant. 

I get people cant resist putting snarky contemptuous comments on message boards because life evidently isn't too short for some people, but can we stick to the query.  If you don't have a solution then there's no obligation to comment.  It's kind of like that example Ricky Gervais gives out, where someone advertises "guitar lessons for £15 call this number" and an angry person rings the number and says "I DON'T WANT GUITAR LESSONS".  Ergo, please don't respond if its not relevant to you.

Galloglass

dodomoney said:

McKneff said:

Why did you get it in the first place....

get what?  If you mean 'why did you sign up' I'm not sure why that's in any way relevant. 

I get people cant resist putting snarky contemptuous comments on message boards because life evidently isn't too short for some people, but can we stick to the query.  If you don't have a solution then there's no obligation to comment.  It's kind of like that example Ricky Gervais gives out, where someone advertises "guitar lessons for £15 call this number" and an angry person rings the number and says "I DON'T WANT GUITAR LESSONS".  Ergo, please don't respond if its not relevant to you.

Made me laugh but I take your point. If it has gone from £11 pm to £15pm is the effort worth the money?

You might want to give Sky a vote of confidence and go elsewhere. But make sure you are clear of the contract as these Sky terminations end up with Lowell and a default CCJ (for small amounts of money) in too many circumstances in a few years time.

dodomoney

Galloglass said:

dodomoney said:

McKneff said:

Why did you get it in the first place....

get what?  If you mean 'why did you sign up' I'm not sure why that's in any way relevant. 

I get people cant resist putting snarky contemptuous comments on message boards because life evidently isn't too short for some people, but can we stick to the query.  If you don't have a solution then there's no obligation to comment.  It's kind of like that example Ricky Gervais gives out, where someone advertises "guitar lessons for £15 call this number" and an angry person rings the number and says "I DON'T WANT GUITAR LESSONS".  Ergo, please don't respond if its not relevant to you.

Made me laugh but I take your point. If it has gone from £11 pm to £15pm is the effort worth the money?

You might want to give Sky a vote of confidence and go elsewhere. But make sure you are clear of the contract as these Sky terminations end up with Lowell and a default CCJ (for small amounts of money) in too many circumstances in a few years time.

Yeah it's not really worth the money.  It wasnt even worth the phone call to sky which was about 20 minutes long speaking to a call centre and his obstinate line manager.  But just p*s me off that Sky are hiking prices, during Covid -  People losing their jobs and this is how they treat their customer. They just shouldnt be allowed to do this.  The option should be you can either agree to the increase or sever the contract at the point of increase.  I'll definitely not be re-signing up with them.  

kimwp

It was the same when I was with virgin, the monthly debit got casually nudged up every so often. Totally agree - if companies can tie someone in to pay the whole length of contract, they shouldn't be able to hike the price or at least there should be a choice to exit at that point. I actually emailed MSE to ask if there was anything in the pipeline after seeing lots of people in debt but tied in to contracts on the debt message boards but it wasn't on their radar.

dodomoney

thanks for the heads up on Virgin.  I'll avoid them too.  It's such a ridiculous system we have where the big company can hide away terms and conditions that only benefit the company, allowing them to strongarm the consumer whenever they feel like their profits need a boost.  I have no real objection to companies notifying the consumer of an upcoming price increase, but the consumer should always get the right to cancel the moment that their terms are changed.  Otherwise why can't I write to Sky and change the terms in my favour, deciding to maybe pay them £8 a month from now on.  The term should work both ways or not at all.