Possible negligence from my mortgage broker

RyanWills94

ACG said:

RyanWills94 said:

Still absolutely no reply as a result of this. I asked for an update and they said it’ll be by the 8th week deadline. They are really dragging this out, not sure why it would take 8 weeks considering the broker has admitted his faults. 

There is not a definitive amount of compensation that will put it right as the loss is not possible to assess at the minute because the mistake is still effectively ongoing. 

There will also be insurers involved and possible speaking to the lender to find out if the case would definitely have fit. 

Was just an update requesting more information, after all that time. They have explained it will go past the 8 week deadline due to what’s going on... so we continue to wait 

ACG

RyanWills94 said:

ACG said:

RyanWills94 said:

Still absolutely no reply as a result of this. I asked for an update and they said it’ll be by the 8th week deadline. They are really dragging this out, not sure why it would take 8 weeks considering the broker has admitted his faults. 

There is not a definitive amount of compensation that will put it right as the loss is not possible to assess at the minute because the mistake is still effectively ongoing. 

There will also be insurers involved and possible speaking to the lender to find out if the case would definitely have fit. 

Was just an update requesting more information, after all that time. They have explained it will go past the 8 week deadline due to what’s going on... so we continue to wait 

I literally only came on now to see if there had been an update. 
It is interesting to see it needs more than 8 weeks. I understand it is not a 10 minute job, but I cant help but think 2-3 weeks would be enough. 

RyanWills94

ACG said:

RyanWills94 said:

ACG said:

RyanWills94 said:

Still absolutely no reply as a result of this. I asked for an update and they said it’ll be by the 8th week deadline. They are really dragging this out, not sure why it would take 8 weeks considering the broker has admitted his faults. 

There is not a definitive amount of compensation that will put it right as the loss is not possible to assess at the minute because the mistake is still effectively ongoing. 

There will also be insurers involved and possible speaking to the lender to find out if the case would definitely have fit. 

Was just an update requesting more information, after all that time. They have explained it will go past the 8 week deadline due to what’s going on... so we continue to wait 

I literally only came on now to see if there had been an update. 
It is interesting to see it needs more than 8 weeks. I understand it is not a 10 minute job, but I cant help but think 2-3 weeks would be enough. 

My thought exactly. They are requesting the voice recordings but my solicitor said not to provide them without the brokers consent. I have now written to them to gain his consent.

dunstonh

RyanWills94 said:

ACG said:

RyanWills94 said:

ACG said:

RyanWills94 said:

Still absolutely no reply as a result of this. I asked for an update and they said it’ll be by the 8th week deadline. They are really dragging this out, not sure why it would take 8 weeks considering the broker has admitted his faults. 

There is not a definitive amount of compensation that will put it right as the loss is not possible to assess at the minute because the mistake is still effectively ongoing. 

There will also be insurers involved and possible speaking to the lender to find out if the case would definitely have fit. 

Was just an update requesting more information, after all that time. They have explained it will go past the 8 week deadline due to what’s going on... so we continue to wait 

I literally only came on now to see if there had been an update. 
It is interesting to see it needs more than 8 weeks. I understand it is not a 10 minute job, but I cant help but think 2-3 weeks would be enough. 

My thought exactly. They are requesting the voice recordings but my solicitor said not to provide them without the brokers consent. I have now written to them to gain his consent.

Ahh, you are using a solicitor.  That is why it is probably taking longer.   As you have used a solicitor, the response may well have to do the same thing.  Especially is legal text has been used.     At a past meeting with the FOS, the subject of people increasingly using solicitors came up and the FOS said they tend not to like it as the complaints tend to be formatted legally which means they have to respond in a similar way. It adds to the delay and can actually do more damage as law takes priority in the response and the fairness aspect can be put aside.  A lot of FOS outcomes have the firm doing nothing wrong legally but perhaps unfairly.

ACG

I have only ever had one complaint in 9 years, I dealt with it by having a phone call and we resolved it in about 30 minutes. 
If there would have been solicitors involved, I agree with Dunston, I would have then had to get our solicitor involved and that would obviously have taken longer. That has probably caused a delay. 

csgohan4

A good example of solicitors legalease:
Arkell v. Pressdram (1971)

A long winded way of saying on your bike. 

[Deleted User]

ACG said:

I have only ever had one complaint in 9 years, I dealt with it by having a phone call and we resolved it in about 30 minutes. 
If there would have been solicitors involved, I agree with Dunston, I would have then had to get our solicitor involved and that would obviously have taken longer. That has probably caused a delay. 

Also there is a network here whereas i presume you were DA when you got yours? 

I also had 1 complaint, about 5 years ago now. I was employed in Estate agency brokerage so lots of useless managers. I held my hands up, said i made an error. My boss said to offer client their fees back, client agreed. Everyone happy to walk away.

9 weeks later the client finally got their money back!  Was ridiculous and embarrassing

Happens in all big networks unfortunately. Everyone tries to justify their jobs

RyanWills94

This has been passed on to the FCA.... the response was beyond a joke. The broker has not helped himself because my voice recordings contradict everything he’s said and clearly shown he has lied. I’ve now requested legally to use the recordings and he has granted permission. I wouldn’t be doing this if there weren’t a case. I think now it’s more to do with the principle of it, the broker has lied through is teeth and the complaints handler has taken his said without looking at the facts. FCA have been on the phone and now requested the voice recordings and it clearly shows the broker giving me incorrect information... I understand with everyone on here, compensation can not be calculated, This is now to prove the broker has lied and I will be happy with that resolution now. 

SpiderLegs

Thanks for updating. It will be interesting to read the conclusion.

payless

Thanks for the update. I assume Openwork has declined the claim . You say it has been passed to the FCA, again I assume by yourself Ryan..  did you not get information that if not happy the compliant needs to go to FOS Financial Ombudsman Service, as the FCA do not consider complaints, they do consider conduct issues but would be surprised if this fell under that category