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M&S gift card ebay fraud

ivy_win
Posts: 1 Newbie
I met across a very wired issue recently.
I bought 10 M&S gift cards from an ebay seller. It should has £40 on each cards. I got these cards on Thursday Lunch time and went to the store on Saturday to check the balance. 3 cards with £0 balance! I contacted the seller, he said he will contact M&S to check the transactions. On Monday, I contacted him for update. He said there are transactions on Friday, after I got the cards, he blamed me I did the same thing before! I was so surprise! I did not! I asked him to provide evidence and at the same time, I attend the local store to check the transactions, the M&S officers said they cannot get the transaction as the cards was not used at this store. I need to go to the store I used the card to get the transaction. How I know where it was used! I called the customer service as well, they said cannot solve the problem immediately, will get back to me within 48 hours. But I did not get any phone call from them. Then, I emailed the customer service, still no response.
On Tuesday, I reported this issue to Action Fraud and informed the seller. On Wednesday, the seller messaged me the screenshot of an email from a duty manager at city A's M&S shop. It displayed the detailed transaction. On Friday lunch time, someone shopped at Manchester twice and used up all these 3 gift cards! But my city is very far from Manchester and I have witness and other method to prove I was not at Manchester on Friday, and the gift cards is with me once Thursday! GOD! someone can use the card without physical keeping it! I asked the seller gave me the duty manager's email, I would like to contact him directly, but he rejected. I attended the local store again, asked the manager about the email screenshot. He helped me to call the City A's shop. But the person I would like to talk to was not on duty today (or, the person who answer the phone call is the one I would like to talk to, but he pretend to be other person, as I noticed the local store manager text someone while I was calling, original I cannot get anyone to answer my call, but after his texting, someone answered my call, very wired customer service at M&S, isn't it, they work as a wall to keep customers outside) I asked for the detail receipt, the person who answer my call said he cannot give it to me, as the receipt is at Manchester store. Useless conversation. I then went back home, have the online chat with M&S customer service, they cannot provide me the manchester receipt as well. Then I was curious, how the seller can get Manchester's receipt at city A's store, city A is far from Manchester as well. I searched online, found the seller used to work for M&S as duty manager , and he just came back from jail! Then I checked his living place and City A, there are 24 mins drive between these two places, but the nearest M&S shop to his living place just few minutes walk. He must know the duty manager at City A!
What is even worse, I checked the picture (receipt) carefully, found the bill was paid by self service. I then went to the local store and tried the self service, I dont need to scan the physical gift card, just type in the card number can pay the bill!!!, no need for the pin number! I sooooo surprised! The seller must recorded the card number, and posted them to me, he monitored the posting procedure by royal mail online tracking system, and once I received it, either his friend or himself used the cards immediate at somewhere far from his living place. Once I found that, he can say I used it after receiving the cards and can prove full and excellent evidence to ebay. I was so scared, I immediately bought luxury clothes at M&S to use up all the rest cards and then return the clothes and get a new gift card.
I check some's story at here, and realise it is not the first time M&S gift card has drama. Someone spared her story that after using the gift card, 2nd transaction occurred 2 mins later, with £4.**. Based on the receipt provided by the seller, the internal people can get the full gift card number on the receipt, which means if they want, they can use your gift card to pay their food bills!!!
I bought 10 M&S gift cards from an ebay seller. It should has £40 on each cards. I got these cards on Thursday Lunch time and went to the store on Saturday to check the balance. 3 cards with £0 balance! I contacted the seller, he said he will contact M&S to check the transactions. On Monday, I contacted him for update. He said there are transactions on Friday, after I got the cards, he blamed me I did the same thing before! I was so surprise! I did not! I asked him to provide evidence and at the same time, I attend the local store to check the transactions, the M&S officers said they cannot get the transaction as the cards was not used at this store. I need to go to the store I used the card to get the transaction. How I know where it was used! I called the customer service as well, they said cannot solve the problem immediately, will get back to me within 48 hours. But I did not get any phone call from them. Then, I emailed the customer service, still no response.
On Tuesday, I reported this issue to Action Fraud and informed the seller. On Wednesday, the seller messaged me the screenshot of an email from a duty manager at city A's M&S shop. It displayed the detailed transaction. On Friday lunch time, someone shopped at Manchester twice and used up all these 3 gift cards! But my city is very far from Manchester and I have witness and other method to prove I was not at Manchester on Friday, and the gift cards is with me once Thursday! GOD! someone can use the card without physical keeping it! I asked the seller gave me the duty manager's email, I would like to contact him directly, but he rejected. I attended the local store again, asked the manager about the email screenshot. He helped me to call the City A's shop. But the person I would like to talk to was not on duty today (or, the person who answer the phone call is the one I would like to talk to, but he pretend to be other person, as I noticed the local store manager text someone while I was calling, original I cannot get anyone to answer my call, but after his texting, someone answered my call, very wired customer service at M&S, isn't it, they work as a wall to keep customers outside) I asked for the detail receipt, the person who answer my call said he cannot give it to me, as the receipt is at Manchester store. Useless conversation. I then went back home, have the online chat with M&S customer service, they cannot provide me the manchester receipt as well. Then I was curious, how the seller can get Manchester's receipt at city A's store, city A is far from Manchester as well. I searched online, found the seller used to work for M&S as duty manager , and he just came back from jail! Then I checked his living place and City A, there are 24 mins drive between these two places, but the nearest M&S shop to his living place just few minutes walk. He must know the duty manager at City A!
What is even worse, I checked the picture (receipt) carefully, found the bill was paid by self service. I then went to the local store and tried the self service, I dont need to scan the physical gift card, just type in the card number can pay the bill!!!, no need for the pin number! I sooooo surprised! The seller must recorded the card number, and posted them to me, he monitored the posting procedure by royal mail online tracking system, and once I received it, either his friend or himself used the cards immediate at somewhere far from his living place. Once I found that, he can say I used it after receiving the cards and can prove full and excellent evidence to ebay. I was so scared, I immediately bought luxury clothes at M&S to use up all the rest cards and then return the clothes and get a new gift card.
I check some's story at here, and realise it is not the first time M&S gift card has drama. Someone spared her story that after using the gift card, 2nd transaction occurred 2 mins later, with £4.**. Based on the receipt provided by the seller, the internal people can get the full gift card number on the receipt, which means if they want, they can use your gift card to pay their food bills!!!
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