Waiting times and no shows on prizes 24 September 2020 at 1:51PM in Compers chat corner 7 replies 201 views

phoenix76x

Hi all, I recently noticed in the I won section of the forums someone asked what peoples longest wait times for prizes were and thought this might be thread worthy.  I am also curious on how many people have had wins for them never to arrive? 
I have only had a couple of wins and my longest wait was a Bauer comp with greatest hits radio and that took 3 weeks to hit the bank(a very long 3 weeks!)

hdh74

Still waiting on one from March.  Getting updates when I chase so haven't given up.

harry3690

I received an e-mail beginning of August to say I won an ps3 on a driving theory test comp ,still waiting for it to arrive ,how long do you wait till you get back to them ,was hoping to give it as gift for a birthday. 

pate-ci0

hdh74 said:

Still waiting on one from March.  Getting updates when I chase so haven't given up.

One due from May, send reminder email each month and get promising reply, so living in hope - Good Housekeeping A Natural Cleaning Starter Pack - anyone else win one and did you get it?

hdh74

harry3690 said:

I received an e-mail beginning of August to say I won an ps3 on a driving theory test comp ,still waiting for it to arrive ,how long do you wait till you get back to them ,was hoping to give it as gift for a birthday. 

I normally give it about a month before the first chase up, then it depends what response I get after that, but at least once a month after that

janE1956

yes 2+ months JULY for a CD they say when they get it in they will send (Jazz FM) but why advertise and do the comp if you don't have the prize to hand??? Have said I would accept another CD they havn't replied to last e mail though.

ikkle87

Longest I've waited is a year and then I messaged the company and asked if I could have an alternative price instead which they said ok to.

mjm3346

Obviously Covid is an exceptional circumstance but normally 30 days unless otherwise stated is the guidance -  

8.15.1

Promoters must award the prizes as described in their marketing communications or reasonable equivalents, normally within 30 days.

8.28.3

if more than 30 days after the closing date, the date by which prizewinners will receive their prizes


https://www.asa.org.uk/type/non_broadcast/code_section/08.html

and the complaint form

https://www.asa.org.uk/make-a-complaint.html