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Statement
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Let's assume just for a moment that this is a bank loan the OP is talking about.
If they have registered for internet banking then they have access to a 'statement' and probably a digital copy of the original statement is in their in box.
The bank records may well show that a statement has been sent - just not received.
Before the OP gets over excited about a possible rebate of interest consider what I have said.3
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