I'm being refused a holiday refund

Krysai

Anyone know how I can get round this please.  My holiday company has agreed to refund me BUT they say they can only refund to the original card.  The card was cancelled by the credit card company due to fraudulent online use and I was issued with a new one which obviously has a new number.  Has anyone else had this and how do you deal with it?

mattyprice4004

The card issuer will sort this for you, and allocate it to the correct account. 

I’ve taken payments for years via a few providers and ALL of them only allowed me to refund back to the original payment card. 

Westin

As mattyprice4004 says.

In the circumstances described your credit card provider will link the old and the new credit accounts and simply transfer the refund amount to your new credit card number/account.

I wouldn’t be concerned. If you need further reassurance then call your credit card provider.

(post title is terribly misleading)

[Deleted User]

Yes - Your bank will sort it.  No need to worry.  If, by any strange chance, it does go into the “holding” area, all you need to do is claim it but unlikely usually only happens when the holder closes account with the bank. 

Butts

A real life example - I had a chargeback successfully paid back to my Credit Card for a cancelled booking with LM.com.
I had "lost" the original card to prevent LM arbitrarily annexing any cash from it, which they tried to do.
The new card had a new number , expiry date and 3 digit code on the back. The refund found it's way back okay. 

Barny1979

Butts said:

A real life example - I had a chargeback successfully paid back to my Credit Card for a cancelled booking with LM.com.
I had "lost" the original card to prevent LM arbitrarily annexing any cash from it, which they tried to do.
The new card had a new number , expiry date and 3 digit code on the back. The refund found it's way back okay. 

How come it doesn't work the other way?

mattyprice4004

Barny1979 said:

Butts said:

A real life example - I had a chargeback successfully paid back to my Credit Card for a cancelled booking with LM.com.
I had "lost" the original card to prevent LM arbitrarily annexing any cash from it, which they tried to do.
The new card had a new number , expiry date and 3 digit code on the back. The refund found it's way back okay. 

How come it doesn't work the other way?

Because if it did, every card thief in the country would have a field day as all 'cancelled' cards would work fine. 
The card company still have a record of all card numbers allocated to a customer, though - so can allocate refunds from previous cards back to the main account. 

Barny1979

Wow! Just had an email from Lastminute that I am receiving a full refund to my original payment.

mattyprice4004

Barny1979 said:

Wow! Just had an email from Lastminute that I am receiving a full refund to my original payment.

Let's hope the system we explained above works okay then...

Barny1979

mattyprice4004 said:

Barny1979 said:

Wow! Just had an email from Lastminute that I am receiving a full refund to my original payment.

Let's hope the system we explained above works okay then...

It’s coming back to my paypal account.