Amigo refund

lisaj7411

I have put in for a refund had a reply as it was over the 8 weeks and I am bit confused We are currently in discussions with the regulator regarding a particular aspect of complaints and therefore, we have paused the investigation of certain complaints until discussions are concluded. The discussions centre around our redress methodology where there is guarantor involvement - something that has been raised as a point of concern by a number of CMCs/Lawfirms we deal with.

The complaints impacted are as follows:

- All complaints where the Guarantor is the complainant

- All complaints where a guarantor has made a payment as part of the repayment of the loan

I understand the frustration this is likely to cause for our mutual customers but hope this email will help allow you to manage expectations. I assure you this is of the utmost importance to us and we will endeavour to progress these complaints as soon as possible; they will only remain paused while we seek a fair outcome for customers.
can any one explain this to me 

Yahoo_Mail

Seems simple enough, if you're complaining as a guarantor or the guarantor has made any payment towards the loan, those claims are on hold whilst they clarify things with the regulator.

lisaj7411

It was my loan the guarantor made 3 payments on my behalf due to health matters