Do Warantee's still stand on replacement products

claireibicycle

I bought wireless earphones (its an American company & they were bought online) and have had them replaced a couple of times, under warranty, due to the sound going in one of the earbuds.  The sound has gone again and I've asked for a replacement.  But this time I've been told that the original purchase is over a year old and so they're not under warranty.  However, the replacement earphones are under a year old, it was the earphones prior to that that were over a year old.  I believe the current earphones i have that are faulty should still be under warranty as they are less than a year old.  However, the company is taking the date of purchase of the original earphones and not the replacement pair.  Legally should i still be due a replacement?
Thanks, Claire

CocoM2020

You would have to check the American rules regarding warranties. Don’t think U.K. ones would apply here. Apple if they replace only give you a warranty for a shorter period of time than if you bought new (I can’t remember how long but that’s what we were told when we got replacements earphones in store at Christmas).

claireibicycle

Thanks Coco, but surely many products we buy in the UK online are American companies (which well their goods here) and we're still covered by a standard UK warranty?

CocoM2020

Was it a UK site or American? 

elsien

claireibicycle said:

I bought wireless earphones (its an American company & they were bought online) and have had them replaced a couple of times, under warranty, due to the sound going in one of the earbuds.  The sound has gone again and I've asked for a replacement.  But this time I've been told that the original purchase is over a year old and so they're not under warranty.  However, the replacement earphones are under a year old, it was the earphones prior to that that were over a year old.  I believe the current earphones i have that are faulty should still be under warranty as they are less than a year old.  However, the company is taking the date of purchase of the original earphones and not the replacement pair.  Legally should i still be due a replacement?
Thanks, Claire

Standard practice here to do it that way. You’ve had both products for over a year in total so if they hadn’t been faulty the warranty would already have expired. The fact you have had a replacement doesn’t affect that. 

Aylesbury_Duck

Putting the US/U.K. bit aside, I agree with elsien.  You don't usually get a new warranty with a replacement product.  Otherwise companies would be liable for replacing faulty items for an indeterminate period.  It's up to the consumer to understand what a warranty provides for because as long as a warranty doesn't undermine your consumer rights, they can attach terms they choose.

claireibicycle

Thanks CocoM2020: the company is American but the website has a UK base:
https://www.urbanista.com/uk/

claireibicycle

Thanks Elsian and Aylesbury:
That still doesn't make sense to me as the replacement product is still less than a year old and surely that should still work and i shouldn't be provided with a replacement that then gives up working before the year is out....?  Otherwise I'm being given a replacement product that's not up to standard...

elsien

claireibicycle said:

Thanks Elsian and Aylesbury:
That still doesn't make sense to me as the replacement product is still less than a year old and surely that should still work and i shouldn't be provided with a replacement that then gives up working before the year is out....?  Otherwise I'm being given a replacement product that's not up to standard...

You paid for a product with 12 months warranty. You have had your 12 months worth that came with your original purchase. 

I do understand what you’re saying because I was equally baffled the first time it happened to me, but in practice you are in exactly the same position you would have been in if your original set had died in month 13 so if you look at it like that you haven’t actually  lost out. 

noitsnotme

claireibicycle said:

Thanks CocoM2020: the company is American but the website has a UK base:
https://www.urbanista.com/uk/

It’s actually neither.  They are a Swedish company and their terms state....

” CHOICE OF LAW

These Conditions shall be construed in accordance with the laws of Sweden, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved exclusively by the country of Sweden.”

Aylesbury_Duck

claireibicycle said:

Thanks Elsian and Aylesbury:
That still doesn't make sense to me as the replacement product is still less than a year old and surely that should still work and i shouldn't be provided with a replacement that then gives up working before the year is out....?  Otherwise I'm being given a replacement product that's not up to standard...

It suggests the product itself is poorly designed or just isn't robust enough for the use you need.

elsien sums it up well.  You bought a product they said would last a year and that they would ensure you had the use of that product for a year.  You have.  If they hadn't offered a warranty at all (which they could perfectly legally do) you'd be worse off.