HMRC Verify Gateway Tax Return

unholyangel

RadioGaGa_2 said:

unholyangel
"Government gateway isn't run by HMRC. Could be why they couldn't help you. Nor do they (or the government) control what information a third party credit reference agency holds on you."

It was only one of several advisers who cut me off having stated he wasn't up to speed with "the new CGT Gateway identity validation" other HMRC advisers certainly did know about it.

HMRC adviser in Manchester was very helpful and quite irritated by the fact that having walked me through the entire process over the phone the system was not capable of accepting my identity validation.

Of course the Government cannot control credit reference checking companies, but you'd think they would choose one that at least has personal records up-to-date before choosing to ask date-sensitive multi-answer questions.

It's totally absurd and puts significant stress and worry on the many documented having major problems with this issue. Wether run by the Governemnt of not, HMRC choose to use these methods they should therefore take some responsibility in the quality and accuracy of their checks, instead of law abiding and willing tax payers having to technically lie to get through the hoops. It's utterly ludicrous.

Being nice enough to try and help you with it doesn't mean they run it. Government gateway is used by multiple departments, not just HMRC. It's a government service rather than a HMRC one. 

You're focusing on the service being wrong. Have you checked with your bank that they have updated this information with credit reference agencies? Do other agencies hold the correct information for you? I'm not saying the service is right, just that it may not be the culprit you think. 

akwexavante

When i checked my details held by TransUnion (This is whom HMRC or the gov gateway are using) the info was at least three months old, and i had a middle name i have never had.  This has now been corrected (Three weeks to achieve this!!).  HOWEVER when i checked my details with Experian and the Post Office my details are correct and up to date.

If you are just submitting a self assessment then you can login to Experian or The Post Office and then find a link that re-directs you to login with HMRC, you get logged in without having to verify your ID.   If you try logging in directly with HMRC you'll have to verify your ID.

If you are logging in to HMRC to do something other than submit a self assessment (Such as Capital Gains Tax) you CANNOT login to Experian or The Post Office and then find a link that re-directs you to login with HMRC without having to verify your ID a second time with HMRC.

The company (TransUnion) that the Government Gateway (HMRC in this case) is using ARE NOT updating information about us as quickly as other companies.  I found three errors with the info TransUnion held about me inc a middle name i've never had whereas other agencies such as Experian and the Post Office were correct and up to date.

I had to get a passport i never wanted and will never use.  On my Passport i do not have a middle name but when i answered questions to pass my credit check i entered a middle name, lied about when i last opened a bank account and lied about when i last created a mobile phone contract............ Job Done i'm now verified when using HMRC's Government gateway !!!!