Won Deliveroo vouchers but they have given me less than stated in T&Cs?

TallDaisy

Hi, I recently won £100 worth of Deliveroo vouchers from a social competition. I didn't know how to apply these vouchers as it looked like it took -£100 off my order (which was around £20) so I looked at the original T&Cs on the competition post and the prize states £250 worth of credit for the one winner.

I asked DeliverooHelp on Twitter but they haven't explained how they work properly and that are standing by the £100. Are they allowed to do this?
I realise it does say that Deliveroo reserves the right to vary, suspend or cancel the Promotion and/or rules if necessary. So I am assuming they can actually change the amount?

https://foodscene.deliveroo.co.uk/terms/social-burger-day-competition.html

jonesMUFCforever

Well its clear to me from their own terms and conditions that the prize should have been £250.
Submit a tweet just to Deliveroo (not help) to see what they say - otherwise find someone at the company to complain to.

Juzza12

TallDaisy said:

Hi, I recently won £100 worth of Deliveroo vouchers from a social competition. I didn't know how to apply these vouchers as it looked like it took -£100 off my order (which was around £20) so I looked at the original T&Cs on the competition post and the prize states £250 worth of credit for the one winner.

I asked DeliverooHelp on Twitter but they haven't explained how they work properly and that are standing by the £100. Are they allowed to do this?
I realise it does say that Deliveroo reserves the right to vary, suspend or cancel the Promotion and/or rules if necessary. So I am assuming they can actually change the amount?

https://foodscene.deliveroo.co.uk/terms/social-burger-day-competition.html

So you don't have the remaining balance of the voucher to use?

TallDaisy

I tweeted the Deliveroo twitter...they are currently ignoring me after saying that it is £100 still...and that 'only 1 can win the £250'...but I was the only winner? 

I'm not sure how it works tbh! I put the voucher code on and it says -£100 on the checkout page. I literally just want to know I will have credit after I pay but they are ignoring that also.

I'm wondering whether to wait now though for an email back from support which says 24 hours...

cooldude255220

Just to double check - you're sure that those terms and conditions relate to the specific competition that you entered?

TallDaisy

Yeah it was the National Burger day competition, these were the ones posted with the original competition Twitter and Instagram post

TallDaisy

This is the competition post 

cooldude255220

How strange! Looking at their twitter feed I can see that you've DMed them, let us know what they say?

TallDaisy

cooldude255220 said:

How strange! Looking at their twitter feed I can see that you've DMed them, let us know what they say?

Still being ignored. Not sure if its worth pursuing, feel a bit unsure of complaining about it since I've still got something and its free. 

Juzza12

TallDaisy said:

I tweeted the Deliveroo twitter...they are currently ignoring me after saying that it is £100 still...and that 'only 1 can win the £250'...but I was the only winner? 

I'm not sure how it works tbh! I put the voucher code on and it says -£100 on the checkout page. I literally just want to know I will have credit after I pay but they are ignoring that also.

I'm wondering whether to wait now though for an email back from support which says 24 hours...

I'd have thought there would be somewhere under your account or payment section to add a voucher, rather than adding it at the checkout when you order.

TallDaisy

My credit has actually gone into my account so its fine now. But don't think I'm getting the £250 as stated as they are still ignoring my messages...