JET2 and the promise of 'full' refunds

Robby79

SO - could anyone in the know explain to me please..
Holiday was cancelled by Jet2. A week or so later I received into my bank £2950 from Jet2. My holiday cost £3370.
I have emailed them - no reply as yet.
Thoughts on a postcard please. Has this happened to you before? Will i get my full refund? Are they charging ME for their cancellation ( admin ) fees? and possible plane seat booking fees ( for a flight that never took off ? )

Back in Feb, i willingly changed my holiday booking and incurred £130 admin fees for doing so. Annoying but my choice. Naturally i want to know if I am forced to pay more admin fees for THEIR cancellation of my holiday back. Im aware i will not get my original £130 back from Feb. But i am still out of pocket by £400.

On another note, and as this is martin lewis forum...dont you think admin fees are a little OTT anyway - akin to those Bank charges. £130 to change a booking - mostly automated anyway - are these not regulated - didnt the banks get 'told off' for the price they charge for silly bits of 'admin' ?

Westin

Without knowing or having visibility of your holiday invoice and the cost breakdown I am not sure anyone will be able to give you a clear and definitive answer.  The amendment fees you paid to change the original holiday would however in my mind not be repayable.  If you paid for flight extras like seat assignments and meals, you will likely find that these elements will be refunded separately.  Jet2Holidays and Jet2 having different P/L’s and repayment systems.

superbigal

Insurance 100% is not refunded.

Ganga

We had our holiday to Gran Canaria cancelled by Jet2 holidays in late july with a promise we would receive full payment in 6 to 10 weeks ,5 weeks later all the money was back in our bank

Robby79

Thanks for the replies, and good to know Ganga that all money was back in the end. Perhaps I have jumped the gun here - but annoyance with this airline ( having wanted to cancel back in July and the amount of time on phone calls etc ) my patience is thin. Not least when i recieve a cancelled holiday email and £0.00 refund and a few days later i receive documentation via email ( automated ) as thought holiday going ahead. All a bit annoying and then having to fork out £130 back in Feb..again my choice..but still costly.
Insurance - didnt take out any as this is the 2nd time cancelled, cost breakdown not really applicable in this case, just seats booked on flight.

But i will wait then...to see if i get all the cash back..like i say £400 short at the moment...with no mention at all why etc - had they told me - further monies coming down the line then naturally i wouldnt of created this thread.

Thanks again for replies, live in hope.

mattyprice4004

A lot of companies won’t let you move holidays at all; personally I’d be grateful of the opportunity to pay £130 to do so. 

It’s nothing like bank charges - you’d be much more annoyed if they simply refused to change the booking. 

Robby79

Matty thanks for the reply but you have failed to actually 'read' the issue, ideally in future no need to waste your time and mine repling to threads if you havent read the thread.   Perhaps i over-supplied unrelated information to my actual complaint however the issue in a nutshell is - Not being refunded ( as yet  ) the full amount for a holiday THEY cancelled.

Ganga

Robby79 said:

Matty thanks for the reply but you have failed to actually 'read' the issue, ideally in future no need to waste your time and mine repling to threads if you havent read the thread.   Perhaps i over-supplied unrelated information to my actual complaint however the issue in a nutshell is - Not being refunded ( as yet  ) the full amount for a holiday THEY cancelled.

I believe their phone is now being answered so it might be quicker to obtain an answer rather than waiting for them to answer e-mails. There were others on this site saying the same as you that they got some money back and the rest followed ,do not know why a company splits up payments received but hopefully you will get all your money back soon.