AA Loans - I'm so confused

Morning All,
First time posting & just wondering if anyone could give me some advice.
I applied for an AA loan on Monday 31st August (bank holiday).  Completed the app online, came back with an instant offer & electronically signed the loan agreement.
I received an email to say I should receive the funds within 2 working days.  All fine, so yesterday & checked my bank & the DDI had been set up, but today it's not there & i still don't have the funds.
Do the AA decline applications once an offer has been made & loan agreement has been signed?
Thanks in advance for any help.

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